Field Clinical Specialist -South West Europe; f​/m​/d

ABOUT ORGANOX:

Organ Ox is a commercial stage organ technology company dedicated to developing technologies to improve outcomes for patients with acute or chronic organ failure. The company was established as a spin out of the University of Oxford in 2008 and is now part of the Terumo Group. Organ Ox is a pioneer in normothermic machine perfusion (NMP). It’s flagship platform, the metra®, is available for use in the U.S., Europe, Canada, and Australia.

It has been utilized in over 7,000 liver transplants to date to keep donor livers in a metabolically active state outside the body enabling longer preservation times and functional assessment of the organ prior to transplant, leading to an increased number of organs available for transplant. Founded in 1921, Terumo Corporation (TSE:4543) strives to fulfil its mission of “Contributing to Society through Healthcare” by providing a comprehensive range of solutions in the fields of therapeutic procedures, hospital operations, and life sciences in more than 160 countries and regions.

The Field Clinical Specialist - Germany is responsible for responsible for the training, support and adoption of Organ Ox’s products. This includes teaching and training users in the correct manner to ensure our products are used safely and effectively - for the preservation of organs prior to transplant.

They are the first point of contact for the customer and maintain the relationship with the relevant clinical transplant teams. The role is home based but will require frequent travel to allocated transplantation centers (40%-60%) for on-site training, support or review meetings. They will partake in the 24/7 on-call rota (including weekends and holidays) for on-site or remote support.

The Field Clinical Specialist will be responsible for promoting the benefits of Organ Ox’s products with customers, facilitating the sharing of customer experiences to support adoption of Organ Ox products and for arranging user groups to facilitate shared learning. The Field Clinical Specialist should develop an in-depth knowledge of machine perfusion and published articles, including NMP, HMP and NRP to facilitate this.

The Field Clinical Specialist will track the account performance, clinical progression, supports forecasting of system usage and consumables set allocation. They ensure customer data are maintained in the relevant database and all regulatory customer consent is collected and documented. They will support the Commercial management team in prospecting and generating new customer leads and actively support commercial projects.

The Field Clinical Specialist will work with all relevant functional teams in Organ Ox. They ensure all service-related problems are resolved according to customer and contractual expectations. They will own and support customer complaint and feedback recording and provide information to the Organ Ox Quality and Regulatory team. They will report product related feedback to the relevant design and engineering colleagues.

This is a remote position in Germany with regular travel within Europe.

Listed below are the major responsibilities of the role and a brief description of some of the key tasks to be performed. This list is not totally exhaustive.

Under direction from the VP, Commercial Europe, the Field Clinical Specialist – South West Europe will be responsible for:

• Train and support transplant teams in the use of the Organ Ox metra. Ensure that all users understand the operation modes on the device (with and without an organ in place).
• Ensure that all centres and teams remain competent in the use of the device by a process of in-person follow-up on a regular basis. Ensure that existing and…