Healthcare Claims Processor

Position: Healthcare Claims Processor

Location: Remote, Eastern Standard Time (EST) based in the Continental United States.

FLSA Status: Non-Exempt, Full-Time

Reports To: Claims Supervisor

J29 is an employee centered health and human service management consulting company that specializes in processing, reviewing, and analyzing claims, records, disputes, and audits. Established in 2017, J29 prides itself on its employee centric culture and high employee retention rates that allow us to ensure that we are creating a working environment that prioritizes the employee experience. Our team brings corporate performance where we provide our clinical, healthcare policy, and compliance expertise through our support to health and human service programs.

J29 is seeking a Junior Healthcare Claims Analyst/Adjudicator to support healthcare claims operations. This entry-level to early-career position is responsible for reviewing and processing healthcare claims in accordance with established procedures, benefit requirements, system rules, and quality standards.

The Junior Healthcare Claims Analyst/Adjudicator will complete routine claims processing activities, verify claim and member information, review claims for completeness and accuracy, apply documented processing rules, and elevate exceptions or complex issues to senior team members. The position does not require supervisory, leadership, or client-facing experience. The successful candidate will be detail-oriented, dependable, comfortable working in a structured production environment, and willing to learn specialized benefit and claims processing requirements.

• Review professional, institutional, and other healthcare claims for completeness, accuracy, and compliance with established procedures.
• Verify member eligibility, dates of service, provider information, billed services, authorization information, and other required claim data.
• Apply documented benefit rules, reimbursement guidelines, system edits, and processing instructions to adjudicate claims accurately.
• Process routine claims, adjustments, corrections, pends, denials, and rejections within assigned authority and training.
• Identify missing, conflicting, or incomplete information and follow established procedures to resolve or elevate the issue.
• Review claim history and available supporting documentation before making or recommending a processing decision.
• Document claim actions, research, and processing decisions clearly in the applicable system.

• Research routine claim edits, payment questions, duplicate claims, eligibility issues, authorization requirements, and coding-related discrepancies.
• Compare claim information with available benefit, eligibility, authorization, provider, and payment records.
• Use desk guides, standard operating procedures, system references, and other approved resources to resolve assigned claims.
• Escalate complex claims, unclear requirements, unusual billing situations, and potential system defects to senior analysts or supervisors.
• Respond promptly to requests for additional information or correction of processing errors.
• Support claim reprocessing activities when corrections or adjustments are required.

• Meet established expectations for claim accuracy, productivity, timeliness, and documentation.
• Review work carefully before finalizing claim decisions.
• Participate in quality reviews, feedback sessions, refresher training, and corrective action activities.
• Apply feedback from quality reviewers, trainers, and supervisors to improve individual performance.
• Notify the supervisor or lead when recurring issues, unclear instructions, or potential process gaps are identified.
• Maintain accurate records of assigned work and completed activities.

• Complete required claims processing, system, privacy, security, and program-specific training.
• Learn and consistently follow standard operating procedures, desk guides, job aids, and escalation protocols.
• Participate in claims scenarios, system testing, workflow exercises, and readiness activities when requested.
• Ask questions and seek guidance when processing requirements are unclear.
• Maintain current knowledge of procedural and system updates communicated by management.
• Support team workload priorities and assist with additional claims-related assignments as needed.

• Protect confidential member, patient,…