Health Services Team Lead - Food is Health and Fresh Food Farmacy, Health Plan; Pennsylvania resident

Applicants must reside in Northeast and Central
Pennsylvania and be able to travel within our Geisinger footprint.
Travel requirement is approximately 25%.

Coordinates and supervises the delivery of health services and activities of assigned personnel. Ensures compliance with the directives, policies, applicable laws and regulations. Supports and implements the health services goals and objectives. Oversees functional components of department including ensuring appropriate staffing and support levels for operations.

• Communicates and incorporates Health Services and the Organization's vision, goals, initiatives, and service standards at the team and department level, consistent with the Organization's philosophy and environment to internal and external stakeholders.
• Maintains operational responsibility for staffing to support quality, efficiency and customer service including staff job descriptions, hiring, orientation, goal setting, performance evaluations, disciplinary actions, promoting, and establishment and delivery of initial and ongoing staff education programs.
• Provides supervision, support, coaching, and guidance for assigned staff and maintains direct responsibility for Health Services operations.
• Assures policy and procedure compliance with member confidentiality requirements, documentation policies, regulatory agencies, and health plan standards.
• Oversees development of appropriate reporting dashboards and analytics needed for evaluating operations.
• Manages employee communications, organization of events and other activities related to the Health Services initiatives.
• Establishes collaborative working relationships within and outside the organization to support the Health Plan and Health Services department goals, standards, and business strategies.
• Performs process review analysis, including documenting current process and designing new processes to take advantage of technology and modified service delivery mechanisms.
• Leads project initiatives and prepares project documents including project plans, project requirements, design documents, flow charts, presentations, test plans, procedures, training materials, stakeholder communications and reports.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.