Patient Enrollment Specialist; REMOTE
Tennessee, USA
Listed on 2026-10-02
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Healthcare
Healthcare Administration, Patient/Health Advocate, Healthcare / Medical Sales
Patient Enrollment Specialist, Tennessee (Remote)
Location:
Remote, Tennessee
Hours:
Full-time availability
PharmD Live is a pharmacist-led, technology-enabled healthcare organization delivering Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other value-based clinical programs. We partner with providers, payers, and patients to improve outcomes, enhance medication safety, and support whole-person care through compliant, patient-centered virtual services.
Role SummaryThe Patient Enrollment Specialist plays a critical role in connecting eligible patients to PharmD Live’s clinical programs. This is a remote role focused on patient education, enrollment, and care coordination. The ideal candidate is a certified Medical assistant, confident, empathetic, results-driven, and comfortable operating in a fast-paced, metrics-oriented environment with high outbound call volume.
This role requires the ability to clearly articulate program value, address patient concerns, and successfully complete enrollment, often within a single interaction while maintaining professionalism, compliance, and patient trust.
Key Responsibilities Patient Engagement & Enrollment- Conduct outbound and inbound calls to educate patients on CCM, RPM, and related clinical programs
- Clearly explain program benefits, eligibility, consent, and expectations
- Successfully enroll patients during live interactions while addressing objections and questions
- Schedule patient appointments with clinical pharmacists and care teams
- Ensure smooth handoffs between enrollment and clinical operations
- Respond promptly to patient inquiries via phone, voicemail, and email
- Communicate with provider offices and insurance representatives as needed to support enrollment
- Accurately document all patient interactions in accordance with CMS, HIPAA, and internal quality standards
- Ensure consent, eligibility, and enrollment data are complete and audit-ready
- Partner cross-functionally with clinical, operations, and quality teams
- Meet or exceed enrollment, call volume, and quality benchmarks
- Participate in training, coaching, and continuous improvement initiatives
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