Enhanced Care Coordinator

Join us at Arkansas Provider Coalition and be a part of a team dedicated to providing the highest quality of care and achieving the highest satisfaction of our members. Apply today to make a meaningful impact in the lives of your community!

Job Description:

Job Title:

Enhanced Care Coordinator

Location:

Remote/Field Based (Candidates must live in Arkansas)
Department:
Enhanced Care Coordination

Reports To:

Enhanced Care SupervisorFLSA Status:
Non-exempt

Safety-Sensitive Designation:
This position is designated as safety sensitive. Essential duties include driving and other responsibilities requiring sustained alertness, sound judgement, and safe coordination. Employees in this role must be able to perform safety-sensitive functions at all times and may be subject to drug and alcohol testing and/or fitness-for-duty evaluations in accordance with company policy and applicable law.

Our Story Arkansas Provider Coalition (APC) provides Care Coordination for Summit Community Care, helping individuals with developmental disabilities and/or behavioral health diagnoses maintain their health and independence. Working with Arkansas Medicaid, APC ensures patient-centered care through service referrals, follow-ups, and navigation. The care process includes assessment, care planning, medication management, service coordination, and monitoring adherence to ensure timely access to quality, cost-effective care.

Founded in 2017, APC is known for high-quality, individualized care across Arkansas. Core values include person-centered services, protection from harm, and the right to non-discrimination, dignity, and respect.

Our Mission Our mission at Arkansas Provider Coalition is to provide Care Coordination that ensures the highest quality services are provided to APC members and that services are coordinated and appropriately delivered by specialized service providers. APC is committed to ensuring there is continuity of care across all services provided to the members of Summit Community Care. APC connects its members to community services and supports that enable them to participate in the life of their communities through care coordination, advocacy, and responsiveness.

APC and each of its employees value each member served and are committed to addressing each member’s needs in the most respectful and effective manner possible.

Position Summary Develops, implements, and monitors the Person-Centered Service Plan (PCSP) for assigned members designated as “complex cases” due to rapid hospital readmissions, guardian changes, juvenile system intervention, and various populations of members. These populations include, but are not limited to, Tier IV, Therapeutic Communities, Re-Entry Population, DCFS, and members on court orders for treatment. These members may have behavioral health needs, developmental/intellectual disabilities, substance use disorders, and other special conditions.

The Enhanced Care Coordinator works closely with members, their families/guardians, their providers, and other members of their support circle to ensure the member receives the most appropriate care while addressing barriers to healthcare access.

Key Responsibilities Work directly with members and their support circles to meet health and service needs.

Regularly communicate with members, families, providers, and stakeholders through various methods.

Assist with cases not yet assigned to ensure seamless care transitions.

Provide necessary information and escalate risks to implement PCSP effectively.

Conduct weekly calls with care teams and stakeholders to coordinate care.

Engage in discussions and meetings about assigned members.

Create materials to improve care efficiency and reduce risks.

Schedule and manage appointments and travel across…