US Medical Support Coordinator; WFH - Night Shift ZR__JOB

US Medical Support Coordinator (WFH - Night Shift) | _JOB

US Medical Support Coordinator (Remote | Night Shift)

About People Partners

• Great patient support starts with great people—and great careers should, too.
• People Partners is a Great Place to Work® certified company with a people-first culture that connects talented professionals with exciting global opportunities. Here, you’ll gain international exposure, build valuable skills, and grow your career while being part of a team that values trust, learning, connection, and meaningful work.
• For this opportunity, you’ll support one of our U.S.
  
  -based healthcare clients , helping deliver a patient experience where excellent communication and attention to detail go hand in hand.

• Great patient support is equal parts human connection and getting the details right .
• As a Medical Support Coordinator , you’ll often be the first voice a patient hears—helping them understand what happens next while keeping appointments, referrals, insurance information, and clinical documentation moving behind the scenes.
• This is a remote, patient-facing healthcare support role covering patient communication and scheduling, provider outreach, referral management, insurance verification, and healthcare administration.
• You’ll work across several systems throughout the day, so organization and accuracy matter. And when something doesn’t look right? Guessing about a patient’s insurance coverage is not the vibe. You’ll check, clarify, and communicate.

• Answer inbound patient calls warmly, confidently, and professionally.
• Guide patients from initial enquiry through appointment scheduling.
• Answer questions about services, insurance coverage, and appointment expectations.
• Support patients who may be anxious, confused, or frustrated with calm and reassuring communication.
• Schedule appointments, reminders, confirmations, and changes, including across multiple time zones.
• Contact physician and provider offices for referrals, lab results, and clinical documentation.
• Follow up on outstanding referrals and documentation before appointments.
• Process inbound referrals received via eFax and maintain accurate referral-status records.
• Collect and accurately record insurance information, including plan type, , and network details.
• Verify insurance eligibility and flag unclear or inconsistent coverage information.
• Communicate coverage information accurately before appointments.
• Upload patient and provider documentation into the EMR.
• Maintain accurate and current patient demographics, contact information, insurance details, referrals, and appointment records.
• Track callbacks, referrals, and outstanding tasks through completion.
• Document workflows, edge cases, and process updates in internal reference guides.
• Assist with credentialing support as required.
• Maintain HIPAA compliance and patient confidentiality .

Required Qualifications:

• 2+ years of relevant experience in customer service, patient support, administration, or a related role.
• Exceptional spoken and written English with strong verbal communication and active listening skills.
• Ability to communicate professionally and confidently with patients, physician offices, healthcare providers, and internal team members.
• Strong attention to detail and accuracy when handling patient and healthcare information.
• Strong organizational skills with the ability to manage multiple open tasks, callbacks, referrals, and follow-ups simultaneously.
• Ability to work independently, prioritize effectively, and follow tasks through to completion.
• Ability to remain calm and professional when supporting patients who may be anxious, confused, or frustrated.
• Proactive communication when information is unclear, incomplete, or off-track.
• Sound…