Care Coordinator - Region ; Polk, Scott, Sebastian & Crawford Counties

Job Title

Care Coordinator I

Arkansas counties:
Polk, Scott, Sebastian, Crawford, Craighead, Crittenden, Greene, Poinsett, St.Francis.

Care Coordination

Full‑time, Non‑exempt

Position is safety‑sensitive, requiring driving and sustained alertness. Must comply with drug/alcohol testing and fitness‑for‑duty evaluations as per policy.

Arkansas Provider Coalition (APC) provides Care Coordination for Summit Community Care, assisting individuals with developmental disabilities and/or behavioral health diagnoses to maintain health and independence. The role ensures patient‑centered care through service referrals, follow‑ups, and navigation.

• Develop, document, evaluate, monitor, and modify members’ annual Person‑Centered Service Plans (PCSP) on an ongoing basis.
• Ensure members’ health, safety, and service needs are met by working directly with members, families/guardians, providers, and support circle.
• Maintain monthly contact with members, families, providers, community resources, stakeholders, and other professionals.
• Conduct in‑person visits at least once every quarter; more frequent visits for complex cases.
• Use telephone at least once a month and virtual meetings via company‑provided laptop.
• Document activities and member information in the electronic medical records system (EMR) within 24 hours.
• Comply with core metrics and regulatory standards for assigned members.
• Answer questions and provide information over phone, email, and in person.
• Model continuous learning and performance improvement; incorporate new learning into practice.
• Maintain compliance with Conflict‑Free Case Management rules and all applicable Medicaid regulations.
• Ensure confidentiality and integrity of APC; comply with HIPAA and APC policies.
• Operate company‑issued laptop, smartphone, and other software as required.
• Use personal automobile for travel to meetings, member homes, provider offices, conferences, and training.
• Maintain a secure home office with reliable internet.

• Minimum one year beginner‑level experience with Microsoft Excel, Outlook, & Word and a bachelor’s degree in social work, psychology, sociology, or related health field; OR two years college coursework in relevant field plus one year experience with developmental/behavioral health individuals.
• Knowledge of computer and business software applications, databases, email, presentations, spreadsheets, word processing.
• Knowledge of community and state resources to integrate services into member care plans.
• Proficiency with electronic filing systems and record‑keeping.
• Skills in utilizing business software to develop, document, and manage PCSP and EMR.
• Ability to operate standard office equipment and an automobile for multitasking.
• Ability to use iPhone and relevant applications for communication and record management.
• Strong communication skills in English and/or Spanish; effective in diverse settings.
• Uphold confidentiality and HIPAA regulations.
• Comply with Conflict‑Free Case Management and Medicaid regulatory standards.

• Hold valid Arkansas Class D (Non‑Commercial Vehicle) Driver’s License during employment.
• Maintain reliable, insured, licensed vehicle for reimbursable business travel.
• Provide proof of current, valid automobile insurance before employment and upon request.
• Commute reliably to/from member homes, provider offices, and meeting spaces as required.
• Pass required pre‑employment screenings: criminal background, drug/alcohol, motor vehicle report, child/maltreatment registries, sex offender check, and verification of credentials.

The role requires continuous speaking and hearing; frequent…