Virtual Medical Assistant​/Patient Advocate; Fully Remote

• Act as a non-clinical member of the patient's healthcare team, supporting patients and providers.
• Provide empathetic, high-touch service, resolving non-clinical needs and communicating next steps.

What You'll Do:

• Provide support to patients and providers, triaging and resolving messages in the Care Center.
• Investigate complex situations, working with teams to translate information for patients.
• Contact pharmacies and insurers for prescription needs, including benefits verification.

What You'll Bring:

• 1-2 years in patient-facing admin, healthcare, or customer service.
• Strong communication, problem-solving, and time management skills.
• Proficiency with EHR systems and comfort with AI-based tools.
• Full medical, dental, and vision insurance, plus One Medical membership.
• 401(k) with company match, flexible PTO, and wellbeing stipend.
• Paid parental leave, fertility benefits, pet insurance, and student loan refinancing.

Ro is a direct-to-patient healthcare company offering telehealth, labs, and pharmacy services nationwide. With over 1,200 employees, Ro is recognized as a top workplace, fostering a culture of innovation and diversity.