Territory Manager Remote & Community

Position Title:

Territory Manager – New Jersey

Department:
Operations
Reports To: Regional Manager
Location: Remote/Community
Employment Type: Full-time
Travel Requirement: Minimum of three days per week in the field with Community Health Navigators (CHNs)

Med Zed is a leader in delivering value-based, technology-enabled social support to a diverse population of high-cost Medicaid members who have been unreachable through telephonic outreach, disconnected from primary care, and using hospital-based services as their primary point of care.

We combine innovative technology with field-based outreach to find and engage these members. We then apply a model of care designed to reconnect members to primary care, address the health-Related Social Needs (HRSNs) that contribute to their disengagement and create barriers to care, and provide members with the resources, knowledge, and support needed to take greater control of their healthcare.

Our interventions help reduce Emergency Department and Inpatient utilization costs for our health plan partners while improving quality of life and health outcomes for their members.

Med Zed is seeking an accomplished Territory Manager to join our Operations Team and help advance our vision while contributing to long-term value creation.

The Territory Manager (TM) reports to the Regional Manager (RM) and supervises a team of up to 15 Community Health Navigators. The TM is responsible for leading their territory to achieve monthly and quarterly performance goals, including effective member outreach and engagement through door-to-door and telephonic outreach, timely completion of assessments and care plans, delivery of high-quality care, and successful member graduation.

The TM is also responsible for maintaining audit readiness by ensuring compliance with HIPAA, documentation standards, and all applicable state and health plan regulatory requirements.

A successful TM brings curiosity and a relentless drive for improvement, balances humanity with productivity, and demonstrates a genuine passion for leading and developing teams. The TM sets clear expectations, models effective behaviors, and maintains open and transparent communication.

The TM supports their field-based team through regular time in the field and by fostering strong relationships with community-based organizations, health plans, and other partners. The TM will teach, coach, and mentor CHNs to ensure escalation protocols are understood and consistently followed, member panels remain appropriately managed, safety expectations are met, and members receive exceptional care.

The TM may be on call during the scheduled work week and at other times as needed. Because the TM's schedule must remain flexible, the position requires the ability to adjust working hours to meet program objectives and operational needs.

• Lead and motivate a team of up to 15 Community Health Navigators to achieve and exceed monthly and quarterly performance goals.
• Manage day-to-day operations within the assigned territory.
• Conduct regular one-on-one meetings, performance reviews, and caseload reviews.
• Monitor individual and team productivity, member engagement, quality of care, panel management, and successful member graduation.
• Set clear performance expectations and hold team members accountable for meeting established goals and deadlines.
• Hire, onboard, manage, coach, and develop staff.
• Provide ongoing virtual and field-based coaching and professional development.
• Spend regular time in the field alongside CHNs to observe performance, reinforce best practices, and provide real-time coaching.

• Ensure effective member outreach and…