RN, Patient Support Specialist - West Coast; Remote

Work Your Magic with us! Start your next chapter and join EMD Serono. Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet.

That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

The RN, Patient Support Specialist - West Coast is a key member of the Patient Support Hub, providing individualized clinical education, product training, and ongoing support to patients and caregivers throughout the treatment journey for prescribed EMD Serono products. The NSS combines clinical nursing expertise, patient insights, and AI-enabled learnings to deliver personalized, meaningful support tailored to each patient's unique needs, circumstances, and treatment experience to optimize patient outcomes.

The NSS works within established clinical protocols, program guidelines, and applicable regulatory requirements while collaborating closely with healthcare providers, Hub colleagues, and cross-functional partners. This remote position may involve up to 10% travel and primarily supports the West Coast, with regular work hours of 8:30AM-5PM PST. Travel may be for in person attendance at departmental and cross-functional meetings to support program objectives and remain informed of organizational priorities, visits to healthcare provider offices, patient locations, or participation in external client-facing activities or conferences.

• Active Registered Nurse license in good standing.
• 5+ years of experience as a Registered Nurse.

• Experience supporting patient support programs, reimbursement support services, or healthcare contact center operations.
• Knowledge of adverse event reporting, patient safety processes, and applicable healthcare regulations.
• Training or experience in motivational interviewing, health coaching, and patient education.
• Familiarity with AI-enabled tools, data-driven patient engagement, or technology-enabled healthcare.
• Fluency in Spanish.
• Excellent communication, organizational, and interpersonal skills with the ability to collaborate across functions, share information openly to foster trust, encourage constructive debate, and ensure shared commitment to outcomes.
• Demonstrated willingness to take risks and stand up for what is right while prioritizing the needs and experiences of customers and patients in all decisions.
• Commitment to setting and reaching ambitious goals and setting high standards while acting in the best interest of the company and taking initiative to drive results.
• Ability to streamline processes to focus on what matters and create impact and act quickly to adapt to changes.
• Demonstrated ability to embrace new ideas, challenge the status quo, and seek innovative solutions while valuing diverse perspectives and treating others with respect and dignity.

• Product Support and Clinical
  
  Education:
  • Serve as a trusted clinical resource, using professional nursing judgment and advanced insights to understand patient needs, identify potential barriers to treatment, and determine the most appropriate educational and support approach.
  • Facilitate product and disease state education and adherence support for prescribed EMD Serono products with patients, family members, caregivers, nurses, physicians, and pharmacists across multiple therapeutic areas.
  • Own and support cases, calls, and emails relevant to clinical case work.
  • Leverage data and AI-enabled tools alongside clinical expertise to move beyond a…