Care Manager Social Worker- Emergency Relief

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

The Care Manager Social Worker works collaboratively with medical providers and healthcare professionals within Frederick Health and across the healthcare continuum. Professional social work skills are utilized to assess for unmet social needs, provide information and referrals to appropriate resources, psychosocial assessment, counseling support, and establishing plans for management of identified needs in the acute and/or ambulatory setting. Assessment, planning, interventions, and reassessment are performed within a collaborative and interdisciplinary team.

The Care Manager Social Worker will also assist with patient/family navigation through the healthcare continuum, while focusing on improving quality outcomes and ensuring appropriate utilization of resources through effective care management practices.

• Delivery of care coordination within Frederick Health which may include hospital or ambulatory site assignment.
• Performs psychosocial assessment and planning to develop the plan of care to address identified needs.
• Identification of barriers to care including but not limited to socioeconomic status, unmet social needs, impaired coping, support network dysfunction.
• Promotes and values diversity to promote inclusive working relationships.
• Communication with interdisciplinary care team, patients, and families
• Promotes coordination with healthcare professionals.
• Monitors and evaluates care management plans.
• Provides education.
• Possesses working knowledge of regulatory components of assigned healthcare setting.

• Demonstrates effective interpersonal and communication skills, including superb customer service skills.
• Strong organizational and time management skills
• Excellent critical thinking skills, ability to work in a fact pace team environment, ability to multi-task, ability to adapt well to change and take on new challenges/projects, ability to effectively communicate and collaborate with physicians and staff.
• Ability to apply creative problem-solving skills to complex situations.
• Knowledge of clinical and psychosocial aspects of patient care
• Community resource knowledge
• Ability to work independently and interdependently.
• Personal creditability and the ability to serve as both a patient advocate as well as being committed to the health system goals.
• Upholds social work values, ethical principles, ethical standards
• Demonstrates skills in planning, organizing, and managing multiple functions and complex processes.
• Knowledge of basic computer software programs

• Graduation from an accredited school of social work with a Bachelors or Master’s degree in social work with a current Maryland license. Master’s Degree preferred.
• Three to five years of care management and/or healthcare experience.
• Care Management certification preferred including but not limited to Accredited Case Manager (ACM) certification.
• Certified in Cardiopulmonary Resuscitation (CPR) - not applicable for employees working in an approved, full-time remote position.
• Completes Maryland Board of Social Work continuing education (CEU) requirements to ensure licensure is in good standing.

Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

• _X_Neonate (0 thru 30 days)
• _X_Infant (31 thru 12 months)
• _X_Child (13 months thru 12 years)
• _X_Adolescent…