Clinical Medical Assistant - Primary Care; Fully Remote

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Clinical Medical Assistant - Primary Care (Fully Remote)

Clinical Medical Assistant - Primary Care (Fully Remote)
Fully Remote

Full-time

Description

On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. We are proud to be recognized as one of Fast Company’s Most Innovative Companies.

• First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible.
• For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.
• First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays.
• Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being.
• The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day!

First Stop Health is seeking an experienced, innovative and detail-oriented Virtual Primary Care Medical Assistant who will play a strategic role within the Clinical Operations and Product Development teams at First Stop Health. The primary focus of this role will be to help First Stop Health bring Virtual Primary Care to the market. In addition to providing direct care to patients and liaising with First Stop Health doctors and outside specialists, this person will work closely with the Product Development teams to ensure that our clinical workflows are optimized for accessible care.

During pilots, this person will provide meaningful feedback to inform the future features of this service. Reporting to the Manager of Clinical Support, this role requires a deeply caring attitude, strategic thinking, and a strong desire to redesign and implement easy-to-use healthcare services.

Initially, this position will primarily work standard business hours. As our Virtual Primary Care program grows, evening and weekend coverage may be required to meet patient demand. This individual will also help inform the long-term staffing model by providing feedback on scheduling needs and workflow optimization.

• Partner with clinical leadership to improve the Virtual Primary Care patient experience.
• Support patients throughout their Virtual Primary Care journey by providing compassionate, patient-centered care coordination and administrative assistance.
• Follow established clinical protocols and workflows while supporting providers in delivering evidence-based care.
• Assist with patient intake, documentation, care coordination, follow-up, and other clinical support activities under provider direction.
• Initiate interdisciplinary and cross-functional process improvement to enhance the patient experience, increase utilization, and/or lower costs
• Work closely with cross-functional teams including Clinical Operations, Patient Experience Agents, and Product, to further develop First Stop Health’s Virtual Primary Care offering for the market
• Process provider orders, coordinate referrals, schedule follow-up care, and assist patients with care plan instructions as directed by the provider.
• Recognize clinical concerns and promptly
  ** escalate
  * * urgent issues to the appropriate RN or provider.
• Participate in quality improvement activities and provide feedback to…