Verification Specialist

When you join the team as the Benefit Specialist, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You'll compassionately deliver an exceptional experience always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records.

From navigating benefit investigations and prior authorizations, to providing resources for financial assistance, you’ll handle each case with precision and empathy.

A typical day in the life of a Benefit Specialist will include the following:

The responsibilities include, but are not limited to the following:

Conducts outbound calls/day for missing/unclear benefit details

Performs full benefit investigations using script/call guide

Handles inbound patient calls for application status and missing information

Documents findings in Summary of Benefits for providers

Updates case notes thoroughly in Lynk system

insurance verification, insurance coverage, Call center support, Health care, Customer service, Pharmaceutical industry

insurance verification,insurance coverage,Call center support,Health care

Experience working from home, outbound call experience, experience with speaking to payers, internet speed confirmed, secure workplace, experience with call monitoring and QA review of calls, experience with learning new systems, greater than one year of patient services/call center environment

Experience:

Previous HUB or Patient Services experience Contact Center Experience Pharmaceutical Benefit Processes experience < 1-year experience < 2-year experience > 2-year experience Medical Benefit Processes experience < 1-year experience < 2-year experience > 2-year experience Telephony and/or email communications with a Patient Physician’s office Specialty Pharmacy Pharmacist Pharmaceutical Field Sales Liaison Pharmaceutical Field Reimbursement Representative Insurance Plan Technology must haves:

Customer Relationship Management (CRM) software

Multi-line telephone

Laptop device, two monitors, docking station, mouse and keyboard, headset, necessary cords)
Matching your candidate to the culture:

Culture of excellence – productivity focused and drive for development/growth within role.

Give and/or receive feedback to and/or from peers and/or leaders.

Team success – partner with peers for successful completion of team requirements.

Adaptable to change.

Intermediate Level

This is a Contract position based out of Morrisville, NC.

The pay range for this position is $19.00 - $19.85/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.