Member Care Advocate; MCA; Cohort; Fully Remote

• Provide member-centered support in a high-volume environment, answering inbound calls and chats respectfully.
• Resolve core member issues by explaining benefits coverage, cost-sharing, and eligibility, and connecting members to programs.
• Document interactions accurately and deliver consistent quality to meet or exceed quality audits and MSAT.

Qualifications:

• Bachelor's degree with 2+ years of customer service or healthcare experience, or 5 years of relevant experience.
• Comfortable with high-volume VoIP calls, Google Workspace, Apple products, and CRM software.
• Strong verbal and written communication skills in English, with the ability to de-escalate and advocate.

About Included Health:

• Included Health delivers integrated virtual care and navigation, offering guidance and advocacy for diverse health needs.
• The company is an Equal Opportunity Employer and uses AI-assisted tools at select stages of hiring, with final decisions by recruiters.

Included Health is a new kind of healthcare company delivering integrated virtual care and navigation to raise the standard of healthcare for everyone. The company is committed to breaking down barriers and providing high-quality care for every person in every community.