Pharmacy Care Representative - Overnight

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Health/Specialty is offering an exciting opportunity to be part ofour Pharmacy Care  this customer service role, you will interactdirectly with customers to answer questions, solve problems, provide education, andmaintainour company’s reputation for high-quality service. This includesnewpatient enrollment, verification of insurance coverage, performing benefitinvestigationsand processing of medication orders for both new and existing patients.

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. Creative problem solvers with a passion for excellent customer service.

As a Pharmacy Care Rep, you will:

• Conduct inbound or outbound phone calls to patientsregardingcomplex Specialty medication orders, benefits verification, and new patient enrollment.
• Coordinate and process requests for new and refill order shipments. Collectappropriate information needed to ensure insurance coverage for patient medication orders
• Verifyeligibility, prior authorization, and other reimbursement requirements prior to shipment.
• Assistin enrolling and tracking new customer referrals.
• Provideexplanationof CVS/Specialty services to new customers
• Transfer/escalate clinical questions and issues to the staff pharmacist for resolution.

This is a WORK FROM HOME position. Trainingallows our new team members to familiarize themselves with members of training, support, leadership, and their new peers to ensurea successful and team-focused onboarding experience.

This position is full-time 40 hours per week, offers overtime during our business peaks and pays based on experience. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Our application process is 2 simple steps:

Training for this role is virtual, on camera. We’re hiring for a shift that could start anytime between 5:00pm - 11:30pm EST and go until 1:30am - 8:00am EST. This is an Overnight position, must be flexible working potential weekends. A shift will be given to you upon offer.

• 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
• 1+ years of work experience with Windows-based applications like Microsoft Office (Outlook, Excel, Teams, Word) internet navigation, and email applications.
• 1+ years of computer keyboarding experience,skillsand aptitude.
• You must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 100 mbs download and 10 mbs upload. WiFi and satellite are not permitted. A secure and private home workspace free from distractions is required.
• Must live in Pennsylvania

• Prior healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology

• High School Diploma or equivalent work experience.

40

Full time

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The…