Enhanced Scheduler Surgical Services

Benefits Eligible:
Yes

Shift Details:
Tuesday, Wednesday and Thursday, 8:30am to 5pm, no weekends or holidays

• Maintains the surgery schedule, providing necessary patient information in the correct operating room (OR) and coordinating with providers and providers' offices.
• Coordinates patient placement in the schedule, ensuring necessary equipment, implants, and room availability are arranged prior to the procedure.
• Communicates detailed information, including arrangements for arrival and procedure times.
• Answers patients' questions using strong customer service phone skills, empathetic listening, and professional communication standards.
• Works with subspecialty teams to ensure accuracy of required implants, supplies, and equipment to support patient care.
• Assists with cancellations by identifying reasons, taking complete notes, and passing along pertinent information.
• May also learn billing and auditor roles.

• Accuracy & Attention to Detail
• Communication Skills
• Computer Proficiency
• Professionalism & Work Ethic
• Teamwork
• Multitasking
• Composure
• Under Pressure
• Fast-Paced Environment
• Service Oriented

Basic computer literacy, including the ability to use standard computer systems to enter, update, and retrieve information accurately. Demonstrated customer service skills, including answering patient questions with professionalism, empathy, and clear communication. Ability to collaborate effectively with cross functional teams to support day-to-day operations. Strong organizational and communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

• Knowledge of medical terminology or entry-level medical training.
• Previous experience with scheduling or similar role.
• Experience using electronic medical record (EMR) systems, including Epic.

Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy.

This includes frequent computer use for typing, accessing needed information, etc. For roles requiring driving:
Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Intermountain Health Layton Hospital Work City:
Layton Work State:
Utah

Scheduled Weekly

Hours:

24

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $20.35 - $30.97

Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers and a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or…