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Hotline Counselor; Fully Remote
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-10-03
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Postpartum Support International
Remote/Work from Home
position Listed on 2026-10-03
Job specializations:
-
Healthcare
Mental Health, Health Education & Promotion
Job Description & How to Apply Below
- Deliver psychosocial support, education, and referrals to help-seekers of the National Maternal Mental Health Hotline.
- Manage incoming telephonic, text, and chat inquiries with empathy and professionalism.
- Conduct assessments and provide immediate support, evidence-based information, and brief interventions.
- Maintain accurate, detailed, and timely case documentation in Salesforce.
- Ensure privacy and confidentiality of each help-seeker.
- Bachelor's degree in a related field preferred; licensed clinician, healthcare professional, or certified doula/lactation consultant/peer specialist required.
- Two years' experience working with maternal and child health population.
- Fully remote, asynchronous work environment.
- Comprehensive benefits including medical, dental, vision, retirement plan with match.
- Generous PTO and inclusive parental leave.
Postpartum Support International (PSI) promotes awareness, prevention, and treatment of mental health issues related to childbearing. PSI's dedicated and passionate board and staff support families and provide expert training and resources, operating the National Maternal Mental Health Hotline.
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