Patient Service Associate

A typical day in the life of a Patient Services Associate will include the following:

The responsibilities include, but are not limited to the following:

Outbound calls to payers to verify benefits and gather missing intake information

Documents coverage details in Summary of Benefits Updates case notes in Lynk system to reflect status and actions taken

All payer calls and updating information in CRM

insurance verification, insurance coverage, Call center support, Health care, Customer service, Pharmaceutical industry

insurance verification,insurance coverage,Call center support,Health care

Experience working from home, outbound call experience, experience with speaking to payers, internet speed confirmed, secure workplace, experience with call monitoring and QA review of calls, experience with learning new systems, greater than one year of patient services/call center environment

Experience:

Previous HUB or Patient Services experience

Contact Center Experience Pharmaceutical Benefit Processes experience=< 1-year experience=< 2-year experience> 2-year experience

Medical Benefit Processes experience=< 1-year experience=< 2-year experience> 2-year experience

Telephony and/or email communications with aPatient

Physicians office

Specialty Pharmacy Pharmacist Pharmaceutical  Field Sales Liaison Pharmaceutical Field Reimbursement Representative Insurance Plan Technology must haves:

Customer Relationship Management (CRM) software

Multi-line telephone

Laptop device, two monitors, docking station, mouse and keyboard, headset, necessary cords)
Matching your candidate to the culture:

Culture of excellence productivity focused and drive for development/growth within role.

Give and/or receive feedback to and/or from peers and/or leaders.

Team success partner with peers for successful completion of team requirements.

Adaptable to change.

Intermediate Level

This is a Contract position based out of Morrisville, NC.

The pay range for this position is $19.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability

Health Spending Account (HSA)
Transportation benefits

Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Oct 9, 2026.

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That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color,…