LPN Patient Onboarding Coordinator - Atrius Health - Remote

Explore opportunities with Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities.

Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

The New Patient Onboarding Coordinator serves as the first point of contact for new patients entering primary care practice. This role is responsible for coordinating the patient onboarding process, ensuring accurate registration, insurance verification, appointment scheduling, medical record collection, and patient education. The coordinator helps create positive patient experience while supporting efficient clinic operations and compliance with healthcare regulations.

If you are located in Massachusetts, you will have the flexibility to work remotely
* as you take on some tough challenges.

• Patient Onboarding
  • Collect and verify demographic, insurance, and contact information
  • Ensure all required intake forms and consents are completed
  • Educate patients on practice policies, services, and care team structure
• Appointment Coordination
  • Schedule and confirm new patient appointments
  • Coordinate pre-visit requirements and follow-up communications
  • Facilitate referrals and coordination with specialty providers when necessary
  • Manage appointment reminders and rescheduling requests
• Medical Records Management
  • Request, receive, and upload prior medical records into the Electronic Health Record (EHR) system
  • Ensure records are complete and available before patient visits
  • Maintain confidentiality and compliance with HIPAA regulations
• Patient Communication
  • Serve as a primary contact for new patient questions and concerns
  • Provide information regarding services, office procedures, and patient portal enrollment
  • Assist patients with accessing and navigating digital health tools
• Administrative Support
  • Document patient interactions accurately in the EHR
  • Maintain onboarding metrics and tracking reports
  • Collaborate with providers, nurses, medical assistants, and front-office staff to ensure seamless patient care

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Licensed LPN in Massachusetts
• Knowledge of HIPAA and patient privacy standards
• Proficiency with Microsoft Office and healthcare software systems
• Proven excellent customer service and communication skills
• Demonstrated solid organizational and multitasking abilities
• Demonstrated attention to detail and accuracy in data entry
• Demonstrated ability to work independently and collaboratively in a team environment

• 1+ years of experience in healthcare, medical office, patient access, or customer service role
• Experience with electronic health records (EHR) systems
• Knowledge of insurance verification and healthcare registration processes

• Patient-centered service
• Problem-solving and critical thinking
• Professionalism and empathy
• Time management
• Team collaboration
• Adaptability and flexibility

• Prolonged periods of sitting and computer use
• Ability to communicate effectively with patients, families, and…