Operations Coordinator, Hospital

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Mass General Brigham Home Care, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Join an innovative care model that brings hospital-level care directly into patients’ homes. The Mass General Brigham Home Hospital program transforms acute care delivery. In the role of Operations Coordinator, you will support patient intake, arrange care logistics, and facilitate smooth communication across clinical and administrative groups. While this position is primarily administrative, there are times when you will meet with patients and families face-to-face and conduct telephonic outreach as part of the care coordination process.

This is an excellent opportunity for someone who thrives in a collaborative, fast-paced environment and is excited to help build the future of home-based care.

Collaborating with clinical nurses, providers, and the Business Operations Manager, the Operations Coordinator supports the daily functions of Home Hospital. Your role includes assisting patients and families with screening, consent, and enrollment. You will monitor admissions and referrals, manage supplies and equipment, and help maintain critical workflows to deliver quality care  will acquire a detailed understanding of the Home Hospital model and work independently onsite.

You will also work alongside colleagues throughout the Mass General Brigham system.

Schedule:

16 hours/week — Saturday & Sunday, 8:00am to 4:30 PM (Onsite at Newton Wellesley Hospital)

• Required:
  
  High school diploma or equivalent
• Preferred:
  Associate’s degree (experience can be accepted in lieu of degree)
• Experience:
  
  2–3 years in an administrative or operational support role, ideally in healthcare
• Knowledge of hospital operations and regulatory requirements is a plus
• Knowledge of EPIC is a plus

Additional Job Details (if applicable)

Why Join Us? As a foundational member of our Home Hospital operations team, you will help build the future of home-based acute care. You’ll work with an encouraging team, learn an innovative care model, and contribute directly to improving patient experience and outcomes. Home Hospital is a 7 day per week operation and delivering care days, evenings, weekends, and holidays. This role may require local travel to other Mass General Brigham sites during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).

Onsite Work Location 2014 Washington Street Scheduled Weekly Hours 16 Employee Type Regular Work Shift Day (United States of America)

Pay Range $19.81 - $28.30/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and…