Pharmacy Tech Job Mesquite Texas USA,Healthcare

Position: *Pharmacy Tech I - Work At Home

Description

Description :

The Pharmacy Technician is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response. This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.

Required Skills and Qualifications

Strong verbal communication and professional phone etiquette.

Ability to speak confidently with physician office staff and healthcare professionals.

Basic computer proficiency and ability to navigate multiple systems simultaneously.

Strong attention to detail and accurate documentation skills.

Ability to manage repetitive tasks while maintaining quality and focus.

Ability to set up computer, vpn and other applcaiton at home

Ability to work independently and as part of a team.

Preferred Qualifications

Previous experience in a call center, healthcare, pharmacy, or customer service environment.

Familiarity with prescription refill processes and medical office workflows.

Knowledge of HIPAA regulations and patient confidentiality requirements.

Performance Expectations

Meet established productivity goals for outbound call volume.

Maintain accurate and complete documentation of all interactions.

Demonstrate professionalism and courtesy during all provider office interactions.

Adhere to quality, compliance, and attendance standards.

Support team goals related to turnaround times and refill authorization completion rates

Working Conditions

Primarily sedentary work performed in a remote call-center environment.

Extensive telephone and computer use throughout the workday.

High-volume outbound calling environment requiring sustained focus and attention to detail.

WFH Expectations include

Workspace must be in a room with a lock

Workspace must be free of outside noise

Potential candidate should ensure any children or other caretaking requirements are managed during shift

Location: Remote, Texas-focused sourcing - candidates located in the Dallas, Austin, San Antonio hubs are preferred; HM is willing to consider strong candidates from other Texas locations.