Well- Coach ; Remote

American Specialty Health Incorporated is seeking a Well-being Coach I to join our Wellbeing Coaching department. This position will provide phone-based coaching, education and support to members utilizing coaching programs. This position includes providing supportive accountability to members around the member's health-related goals and developing a plan with members to reach those goals and sustain lasting behavioral changes gained through participation.

Remote Worker Guidelines:
This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed.

100 down/20 up is recommended to support higher quality video meetings.

• After receiving program specific training and following clinical protocol and corporate policies and procedures, provide primarily phone, video, and/ or chat coaching and education to enrolled members as outlined in corporate policy.
• Schedules coaching sessions to meet department productivity expectations or as required to meet program performance and quality standards.
• Using evidence based coaching skills and health information, works with members to set health related goals and develop and implement effective strategies to reach those goals
• Creates and sustains a supportive member-focused environment for behavior change
• Assures all communication logs from the Case Review team are acknowledged and instructions implemented. Acknowledges and implements all program modifications resulting from case review final determinations.
• Manages time to ensure that appointments are kept, and appropriate follow-up is done in a timely manner
• Meets or exceeds company performance standards related to coaching skills, customer service, documentation, customer satisfaction, and positive clinical and behavioral outcomes
• Manages time to assure documents and/or resources go out to members in a timely manner and according to department performance standards.
• Using Health Management electronic systems, documents member goals, clinical data, behavioral outcomes, and administrative details of all assigned members.
• Gathers detailed and accurate information on assigned members and enters data into electronic coaching record and other electronic systems and communication logs, including QA process.
• Maintains thorough, accurate, up-to-date and confidential records of all coaching sessions with members
• Answers questions submitted by assigned members during coaching sessions or online.
• Sends letters and faxes to physician's offices or other referral sources as required by client contract or department protocol.
• Maintains confidentiality of all files and records

• Bachelor's degree in a health-related field (e.g. psychology, health education, exercise science, nutrition) required.
• Additional job-related and company approved certifications (e.g. in health education, coaching, nutrition, exercise or mind body) a plus.
• Coaching experience a plus.
• Demonstrated ability to create and sustain a supportive member-focused environment for behavior change.
• Ability to effectively utilize empathy and motivational coaching techniques to help members overcome challenges and achieve health-related goals.
• Ability to tailor coaching and support services to a diverse customer base.

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Primarily sedentary, able to sit for long periods of time.

Ability to speak, see and hear other personnel…