Health Navigator

Location: Remote (Must reside within 2 hours of Chattanooga, TN)

Schedule: Monday-Friday, 8:30 AM-5:00 PM (30-minute lunch)

Our client is seeking a Health Navigator to support their clinical team and serve as a key resource for members regarding healthcare benefits, disease prevention, and wellness programs. This role focuses on helping members understand and navigate the healthcare system while ensuring they receive the support and resources available to them.

• Serve as a liaison between members, healthcare providers, and insurance benefits.
• Conduct outbound calls to educate members on available benefits, services, and wellness programs.
• Complete health needs assessments and connect members with appropriate population health management programs.
• Reach out to members with identified gaps in care and encourage compliance with recommended healthcare services.
• Assist members with locating providers, scheduling appointments, and accessing healthcare resources.
• Manage work queues and review member eligibility, claims history, authorizations, and prior case activity.
• Coordinate member outreach and assign cases to the appropriate clinical team members.
• Research and resolve member inquiries, complaints, incentive issues, and other program-related concerns.
• Maintain accurate documentation and provide exceptional customer service.

• Associate degree in Education, Communications, Healthcare, or a related field, or equivalent work experience.
• Minimum of 2 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to work independently and manage multiple priorities.
• Strong problem-solving and decision‑making skills.
• Knowledge of medical terminology.

• CNA or CMA certification.
• Experience working with:
  • Case managers
  • Social workers
  • Dietitians
  • Behavioral health professionals
  • Pharmacy or DME (Durable Medical Equipment) services
• Experience in case management, social work, behavioral health, or healthcare operations.

• Self‑motivated individuals who thrive in a remote environment.
• Strong customer service professionals who enjoy helping others.
• Candidates who can build rapport, educate members, and provide solutions to healthcare‑related concerns.
• Individuals who can balance multiple tasks while maintaining attention to detail and professionalism.

• Fully remote work environment.
• Consistent Monday‑Friday schedule with no weekends.
• Opportunity to make a positive impact on members’ healthcare experiences.
• Collaborative and supportive clinical team environment.

Note: Candidates must reside within two hours of Chattanooga, TN, despite the position being fully remote.

This is a Contract position based out of Chattanooga, TN.

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee…