Bilingual NSAH Support Specialist

Requisition Number: NSAHS
001226

• Posted:
  October 2, 2026
• Part-Time
• Remote
• Rate: $20.50 USD per hour

Showing 1 location

1220 L Street NW, Washington DC, 20005
Washington, DC 20005, USA

Position: Support Specialist for the National Sexual Assault Hotline

Reporting To: NSAH Shift Manager

FLSA Status: Non-Exempt

NSAH Hourly Rates of Pay:

• Bilingual (Part Time); $20.50/hour
• Shift Differential:
  Hourly hotline employees receive an additional $2.50/hour for any scheduled hours worked on the NSAH hotline between 7pm to 6:59am.

As a key member of RAINN’s Victim Services team, the National Sexual Assault Hotline (NSAH) Support Specialist delivers consistent, high-quality support to those reaching out through the National Sexual Assault Hotline, as well as through partner hotlines operated by RAINN. This role focuses on providing reliable, professional, and trauma-informed assistance to a variety of audiences such as survivors, family members, supporters, and partners, helping ensure every interaction meets RAINN’s commitment to excellence and care.

Essential Duties and Responsibilities

• Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users.
• Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients, staying up to date on the specific needs of each client.
• Answer inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines.
• Maintain knowledge regarding the specific needs of users of client hotlines, including, but not limited to: college populations, law enforcement, nurses and civilians.

Provide timely, accurate support to NSAH users, including offering appropriate referrals and connecting them with relevant resources.

Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts to ensure consistent, high-quality service delivery.

Monitor NSAH sessions and offer real-time support and guidance to staff and peers to ensure effective, high-quality service delivery.

Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols as well as those of client contracts.

Supervise inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines.

Facilitate and manage online group chat services/sessions, ensuring a safe, supportive, and well-moderated environment for participants.

Assist with semi-annual call-throughs to audit resource databases.

Assist with NSAH-specific data collection by completing session assessments during each shift and promptly notifying the Shift Manager or Lead on Duty of any new information, trends, or concerns that arise.

Collect and enter client-specific data for all client contacts.

Commit to 24/7 service coverage by working a minimum of two (2) holidays per year, helping ensure that survivors and their loved ones have uninterrupted access to critical support.

Attend required monthly NSAH all-staff meetings to stay informed and aligned with program updates and priorities.

Attend and actively participate in ongoing training sessions designed for all NSAH staff to maintain and strengthen skills.

Perform other duties and responsibilities as assigned, in support of NSAH’s operations and service delivery.

In addition to providing services to users of the National Sexual Assault Hotline (NSAH), RAINN also delivers crisis intervention and sexual assault victim support services for a number of third-party clients. The Support Specialist will provide these services for clients including educational institutions (such as colleges and boarding schools),…