Crisis Specialist - Black Hawk
Waterloo, Black Hawk County, Iowa, 50702, USA
Listed on 2026-10-05
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Healthcare
Mental Health, Crisis Counselor
Position
Description:
The Crisis Specialist performs the general functions as a mobile crisis responder and working with clients on follow up services with the additional crisis follow up programming. This includes phone calls and in person follow ups with clients who have utilized Elevate mobile crisis services. This position may also be working with court ordered diversion services and mental health committals as needed.
This position does require the use of personal vehicle so dependable transportation is a must.
- Provide on call services during working hours Monday-Friday. This involves being dispatched with a partner for mobile crisis calls in the Black Hawk and surrounding counties.
- Completing in person and phone call follow ups to crisis response clients
- Work with community partners and collaborate regarding follow ups, and what mobile crisis services entail
- Provides excellent patient driven care and demonstrate superior positive regard to all clients
- Function in a multi-tasking, multiple priorities environment while maintaining accuracy and attention to detail
- Complete required documentation and maintain accurate records within the Electronic Health Record.
- Remain available to clients via phone during working hours.
- Provide referrals for services to clients as needed
- Crisis Intervention with experience in suicide intervention, and postvention
- Knowledge of community resources
- Experience assisting people with addiction, relationship difficulties, depression, stress, extreme poverty, mental illness, parenting etc.
- Dependable transportation
- Possess a valid driver's license and provide a certified driving record if transporting clients or coworkers
This is a remote position so you must have high speed internet and a designated work area to complete phone calls and documentation that follows all HIPAA and confidentiality guidelines.
ELEVATE Behavioral Health is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for all employment, free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preferences, status as a qualified individual with a disability, or status as a protected veteran.
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