Outreach and Access Coordinator IHCI

Remote / Work from Home / Virtual / Hybrid

Department

Schedule

Full-time

Facility

Shadeland Station

Shadeland Ave
Indianapolis , IN 46256
United States

Shift

Day Job

Hours

8:00am - 5:00pm, Monday - Friday

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients.

And above all, it means exceptional care, simply delivered - and we couldn’t do it without you.

The Innovative Healthcare Collaborative of Indiana LLC (IHCI) is a company formed through the partnership of Community Health Network (CHNw) and Deaconess Health System (DHS). Both CHNw and DHS place high importance on continuing and advancing population health and value-based care to improve patient health outcomes.

The Outreach and Access Specialist with the Innovative Healthcare Collaborative of Indiana LLC (IHCI) supports population health and attribution initiatives through proactive patient outreach and scheduling efforts. This role helps connect patients to their attributed providers, improve continuity of care, close care gaps, and increase access to preventive services across the network.

Working collaboratively with care teams, access centers, and internal partners, this position plays a key role in improving quality outcomes and enhancing the overall patient experience.

Conduct high-volume outbound patient outreach to schedule Annual Wellness Visits (AWVs), preventive care services, and primary care appointments.

Accurately document outreach activities, scheduling outcomes, and patient interactions within the electronic medical record.

Educate patients regarding preventive care services, continuity of care, and available access options.

Identify and help address barriers that may impact patient scheduling and engagement.

Meet established productivity, scheduling, and quality performance goals.

Collaborate with care teams, access centers, and internal stakeholders to ensure coordinated patient care.

Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.

High School Diploma or GED required.

Minimum one (1) year of experience in healthcare, patient access, scheduling, or customer service.

Minimum one (1) year of experience managing high-volume outbound calls or outreach activities.

Minimum one (1) year of experience utilizing Epic or a comparable electronic health record (EHR) system.

Strong organizational, communication, and customer service skills.

Ability to multitask and prioritize work in a fast-paced environment.

This position will allow flexibility to work remotely. Community caregivers performing work remotely are permitted to live in the following states:
Indiana, Illinois, Ohio, Michigan, Kentucky, Florida and Texas. Caregivers are not allowed to perform work remotely outside of the above states. Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date.

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.