Manager, OP Telehealth Services

Location
: 3425 S Clarkson St, Englewood, CO 80113

Schedule
: M-F 8-4:30PM (in-person, some remote work available)

Salary
: $93,371-$134,451/yr

Final date to receive applications
:
The position will be posted until Friday, October 9th.

The Manager of Outpatient Telehealth Services provides operational, clinical, and strategic leadership for telehealth services. This position develops, implements, optimizes, and evaluates telehealth services, remote patient monitoring programs, and related digital health initiatives while overseeing daily telehealth operations. The Manager ensures compliance with regulatory, licensure, privacy, quality, and reimbursement requirements and promotes equitable access to high-quality patient care. In collaboration with executive leadership, clinical leaders, Information Technology (IT), quality, billing, and operations teams, the Manager improves telehealth workflows, EHR functionality, clinician adoption, data capture, reporting, and emerging technology solutions.

This role also supports innovation, operational excellence, and strategic growth for remote clinical services. The Manager partners with clinical directors and staff supervisors to ensure staff maintain discipline-specific competencies and meet in-state and out-of-state telehealth licensure requirements. This position also ensures staffing-to-patient ratios are appropriate to meet the needs of the hospital’s telehealth services.

• Licensure/Certification/Registrations: BLS for the Healthcare Provider through the American Heart Association. Prefer licensed Speech Language Pathologist, Occupational Therapist, Physical Therapist or Social Worker with up to date discipline specific required certifications.
• Education:
  
  Bachelor’s degree in clinically-related field required. Master’s degree preferred from an accredited program of Occupational Therapy, Physical Therapy, Speech Language Pathology, Social Work, Nursing, Psychology, and/or Healthcare Administration.
• Experience:
  
  Experience or understanding of evaluation and treatment processes necessary to evaluate and treat associated outpatient population (TBI and/or SCI as applicable); experience with supervision of staff strongly preferred; experience managing telehealth programs or relevant management experience.
• Skills & Abilities:
  Excellent team-building, conflict resolution, and verbal and written communication skills. Leadership and high-level problem solving skills. Ability to present with positive attitude, direction, and discipline for staff in the program with support of appropriate clinical director(s). Able to organize and prioritize multiple tasks effectively and efficiently to meet deadlines. Ability to develop and implement programs, policies, and procedures that span multiple disciplines and diagnoses and adhere to larger hospital and department policy and practice.
  
  Ability to use professional judgment to identify areas for improvement and participate in development of quality initiatives. Work collaboratively with other departments and physicians. Very strong computer application and technology skills to support telehealth providers, outpatients and caregivers, and program needs.

• Coordinate and advise telehealth program clinical staff as well as telehealth program non-clinical staff in completing daily responsibilities.
• Oversee assigned outpatient telehealth program and monitoring required staff competency(ies).
• Assist with interviewing and hiring of departmental staff. Orient and train staff in proper work practices when they are hired and conduct and evaluate retraining and refresher training as needed.
• Serve as a resource to the outpatient telehealth providers for coaching, problem-solving, and outpatient care planning. Provide mentorship and cultivate a culture of engagement, innovation, and accountability.
• Identify equipment needs and staff training requirements that support progressive, state-of-the-art therapy interventions and telehealth services.
• Maintain standards of clinical practice to ensure exceptional care in which evidence-based practice is translated into direct clinical care.

• Serve as the operational and strategic leader for telehealth services and remote care programs, ensuring alignment with organizational mission, strategic priorities, and value-based care initiatives.
• Develop, implement, and maintain policies, protocols, procedures, and workflows governing…