Optician ; Eyezone West

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Full Time Sparks, NV, US

Salary Range: $16.00 To $21.00 Hourly

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please  .

The primary function of this role is to help customers find eyeglasses and contact lenses that are the best match for each patient while providing the highest levels of quality andcare.

Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist

Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction

Assist customers in the selection of frames and coordinate frames with optical measurements and prescription

Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features

Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear

Ensure correct pricing and realistic delivery time quotes to patients

Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members

Clean and merchandise display daily, always displaying effective merchandise

Assist with insurance billing and processing orders

Document all patient communication in patient records within practice software system

Work on special projects and perform other related duties as assigned or requested

Typically has the following skills or abilities:

One to two years of experience in related field

If Required by State:
Applicable State licensure or certification by a nationally recognized optician association as an optician

Working knowledge of MS Office package

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiating, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

For roles that are remote (i.e., Work From Home ( WFH )) or hybrid (i.e., partial onsite at a VSP location and WFH ), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties,…