Director of Operations; Multi-Site Medical Practice Manager

Physicians Care is looking for a Director of Operations to join our team in Chattanooga, TN. The ideal candidate will have previous experience in a healthcare office and enjoy participating in both daily operations and management functions for their location(s).

JOB SUMMARY:
The overall operational responsibility for the business functions of the assigned centers (multi-site, with a minimum of 4 centers and a maximum of 10) to ensure service quality, financial results, optimum utilization of resources, efficient delivery of services and a superior patient experience.

KEY RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Evaluates patient flow through the center to ensure appropriate utilization of business resources

• Monitor wait times for the center and manage the workflow accordingly

• Identifies opportunities to increase business and scope of services provided by the center

• Ensures high team member morale and a professional, effective, and efficient working atmosphere

• Participates in administrative business operations meetings as scheduled. Counsels, disciplines and/or recommends termination of team members as necessary

• Owns the performance results in regards to patient experience, patient volume, financial results and service standards

• Serve as the communication liaison between the home office and all center team members

• Understands work flow and function of all positions

• Effectively serve as a fill-in on all positions qualified for, when absences or patient volumes warrant additional help

• Serve as the subject matter expert (SME) for training and systems, i.e. Ulti Pro, DocuTAP, Healthstream, Front Desk processes and Occupational Health

• Implement the policies and procedures from the Home Office. Follow all operational guidelines

• Responsible for Occ Health sales and grassroots marketing of your center with support from the home office service line leaders

SUPERVISORY RESPONSIBILITIES:
Oversee all team members assigned within your area

WHAT'S REQUIRED?

• Previous experience working in a healthcare environment; management experience required

• Working knowledge of work flow and scheduling

• Must be able to maintain a highly structured environment

FULL-TIME BENEFITS INCLUDE:

• Competitive Salary

• Medical, Dental, and Vision Options

• Retirement savings plans

• Continuing

Education Reimbursement

• Paid Time Off

• and MORE!