National Client Manager

National Client Manager - CHI/MIL

Location: Chicago, Illinois, USA, Home Worker - US, Milwaukee, Wisconsin, USA

Time Type: Full time

Job Posting End Date:
October 23

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Competitive benefits package that includes:
  Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

The National Client Manager (NCM) is the relationship steward for our most complex group, VB, and integrated cases with 2,000 or more lives. The NCM designs and implements a customized service strategy for each case in their respective block assignment. The NCM is accountable for growth and retention through strategic management of customer relationships and plays an instrumental role in improving block profitability, driving increased participation, and achieving case and premium persistency targets.

This position provides dedicated support to the Chicago/Milwaukee team. Existing remote employees and field-based employees are eligible to apply. Qualified internal and external candidates may be considered from other approved company locations, including field sales offices, Home Office, or as a Home Worker. The selected candidate will be expected to meet all applicable in-office, travel, and team-support expectations associated with their approved work location.

Principal Duties and Responsibilities

Implementation and Ongoing Client Service

• Accountable for leadership of right resources and coordinating concentrated efforts to meet the specific needs of the client
• Develops high level actions through risk and H&P analysis and claim consultation
• Utilizes expertise in Unum services and solutions (implementation, contracts, FML, Health and Productivity, and client reporting and analysis) to recommend actions, resolve issues, and identify solutions

• Ensures the complete and accurate implementation of new business and partners with Home Office functional areas to achieve a successful implementation.

• Effectively delegates and sets expectations with customer business teams Holds partners (Home Office, Third Parties, and Technology Partners) accountable for driving day to day issue resolution for inforce customers and implementation project planning

Strategic Planning and Execution

• Owns the account management strategy for an assigned block of business within a defined territory

• Responsible for the development and implementation of strategic customized business plan for each client which includes plans to proactively engage the client and increase client’s understanding of Unum’s value proposition, their benefits and industry trends
• Strategic execution of renewal…