Sr. Director of Account Management - Remote

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

Sr. Director of Account Management - Remote

The Senior Director Employer Accounts is responsible for the overall strategic relationship between Prime and Health Plan clients regarding their employer/Administrative Services Only (ASO) books of business. This position develops executive client relationships and oversees all account management services for their assigned book of business. This role is accountable for the satisfaction and retention of employer accounts and collaborates across functions to ensure strategic alignment between Prime, the health plan, and the assigned employer groups.

• Provide strategic leadership to the employer group retention function of large or complex health plans;
• serve as point of escalation and accountable leader for issue resolution and relationship management across employer groups
• Analyze processes and other data to monitor performance against employer group contracts and prevent repeat issues in the future;
• ensure the development and documentation of standard operating procedures, reporting requirements, other operational activities required to serve our clients in a consistent and efficient manner
• Collaborate with the health plan client engagement and sales teams to establish and maintain direct relationships with health plan clients and their pharmacy leadership team;
• develop a consultative, service-oriented partnership with the client in order to maximize pharmacy spend through client renewals and the adoption of new or expanded use of Prime’s products and services;
• build and maintain relationships with key client stakeholders and provide and request routine feedback from client contacts, including information on the performance of the pharmacy program and the strategic account plan
• Identify, establish and maintain relationships with key cross-functional partners on behalf of the ASO retention team;
• collaborate with health plan account leadership and sales to develop and implement Go-To-Market strategies and establish a regular communication cadence to monitor performance, create awareness of issues and drive process improvements across the enterprise
• Drive the adoption and consistent application of client communication and interaction principles developed by the Account Management Office;
• lead efforts to ensure a coordinated client experience by creating awareness, accountability, and alignment to these principles across client engagement and Prime;
• drive and manage client presentation template updates to include opportunity and trend analysis reporting
• Facilitate strategic discussions with Health Plan clients regarding the status and performance of their ASO business and the identification and execution of ASO growth and retention strategies;
• support the development and execution of consultant engagement strategies necessary to grow the ASO market
• Maintain an intimate understanding of the industry, and assigned client’s market trends, challenges, priorities, and adopted products and services to influence the development and prioritization of strategic plans;
• provide key client contacts and Prime team members market information and opportunities for service or product innovation;
• conduct periodic SWOT (strengths, weaknesses, opportunities and threats) analysis on account management capabilities and develop strategies to capitalize on differentiators and improve upon weaknesses
• Ensure thorough documentation of client interactions in the Salesforce CRM tool in order for it to be leveraged as a source of…