Call Center Pharmacy Technician

Call Center Pharmacy Technician I### Call Center Pharmacy Technician IApply:
Remote:
IL - Work from home:
Full time:
Posted Yesterday:
End Date:
November 16, 2026 (10 days left to apply):
R1088236

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
*
* Title:

** Call Center Pharmacy Technician I  
** Company:
** Oak Street Health  
*
* Location:

** Remote
* * Role

Description:

** The Pharmacy Technician acts as a liaison between the patient, provider, and pharmacist. The Pharmacy Technician provides exceptional customer service and excellent phone etiquette while exercising empathy with Oak Street Health patients.
*
* Core Responsibilities:

*** Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicated
* Contacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent or mail-order pharmacy.
* Make outbound calls to pharmacies on behalf of the patient when needed
* Responsible for 40-50 calls per day volume inbound and/or 60-80 calls outbound
* Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills
* Utilize electronic medical record platform to send requests and updates to field care teams
* Document clear and precise information into applicable electronic platforms
* Capture and document all patient requests prior to ending the call
* Monitor the Care Req queue to ensure the completion of any open requisitions
* Arrange transportation for center visits
* Schedule off-cadence or requested patient appointments
* Utilize triage nurse line, using warm transfers, when needed for acute healthcare concerns
* Execute prescription requests according to up-to-date process standards and policies
* Engage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protected
* Meet and exceed departmental metrics; stay informed of changes and updates to department metrics
* Responsible for maintaining licensure and certification
* Complete all Continuing Education expectations
* Other duties as assigned    
** Remote Work Requirements:
*** Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
* Prior remote work experience
* Ability to obtain high-speed internet and hardwire equipment to router/modem
* Distraction-free and private remote work environment required as well as reliable dependent care during working hours
* Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center  +   + Call center/home office locations:
Downers Grove, IL;
Chicago, IL;
Charlotte, NC
* Ability to participate in classroom-style remote training sessions
* An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment
** Career Development Opportunities:
** The career path from Pharmacy Technician I to Pharmacy Technician II includes:
* A minimum tenure of 6 months in the Pharmacy Technician I role
* Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs
* Demonstration of a strong desire to learn and grow…