Convention Services Manager

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Omni Atlanta Hotel at Centennial Park is a four‑diamond luxury destination located in downtown Atlanta. The hotel is connected to Philips Arena, the Georgia World Congress Center, and is a short distance from Mercedes‑Benz Stadium. Omni’s culture values respect, gratitude, and empowerment, offering comprehensive training and career development for motivated service professionals.

This role oversees all aspects of group programs, including meeting‑room arrangements, guestroom accommodations, food & beverage, and audiovisual needs. The Manager coordinates with planners, hotel departments, and the Director of Sales & Marketing to deliver flawless events. The position is eligible for the Omni Sales Incentive Plan and supports the Work From Home Program after 90 days of employment.

• Prepare event resumes ten days prior to arrival and review details in weekly staff meetings.
• Follow standard operating procedures of the Catering and Conference Services Department.
• Maintain the hotel’s market position in the city’s elite venue community.
• Handle the event planning process promptly and thoroughly.
• Plan site inspections and client visits, ensuring accurate communication to all departments.
• Achieve high Medallia scores through client rapport and visible support during conferences.
• Generate revenue for contracted rooms, function space, and catered events.
• Conduct pre‑ and post‑conference meetings when appropriate.
• Serve all current and future client accounts in accordance with hotel standards.
• Communicate banquet requests to relevant departments and ensure event orders are accurate 15 days before the event.
• Adhere to the Director of Sales and Marketing’s selling policies.
• Be available to hotel managers while on property.
• Upsell departmental revenue opportunities.
• Participate in all regular and operational meetings.
• Coordinate all conference aspects (food, timing, audiovisual, guest services, rooming, billing, transportation, etc.) as assigned.

• Flexible work hours including weekends and holidays for a 24‑hour operation.
• Excellent verbal, written, and non‑verbal communication skills.
• College degree preferred.
• Minimum 2‑5 years of catering sales or conference services experience, preferably as a manager in a luxury hotel.
• Strong computer skills in Microsoft Word, Excel, Outlook and other management systems.

Mid‑Senior level

Full‑time

Management and Manufacturing

Hospitality

Omni Hotels & Resorts is an equal‑opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available at the following links: EEOC is the Law Poster and the OFCCP Pay Transparency Nondiscrimination policy statement.

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