Oxford Suites Chico - Assistant General Manager

Overview

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

The Assistant General Manager supports the General Manager in overseeing the day-to-day operations of the hotel, ensuring the highest levels of guest satisfaction, operational efficiency, and team performance. The AGM manages leadership in key departments such as front office, housekeeping, food and beverage, and maintenance, while helping to implement business strategies and uphold brand standards. The Assistant General Manager will provide exceptional caring and genuine guest service at all times and uphold the company standards and culture.

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Oversees daily operations of the hotel overall ensuring the property meets sanitation and cleanliness standards.
• Evaluation and control of operating costs including expense management, labor cost control, budgeting and forecasting
• Communicate and investigates all employee and guest safety and other incidents reporting all incidents to leadership including Human Resources as needed
• Completes monthly and quarterly budget and P&L reviews
• Assist the GM to monitor financial performance, analyze reports including P&L’s, implement cost controls, maximizing profitability through revenue management and efficient operations
• Reviews invoice details, collections and reconciliations ensuring that all invoices are coded with accuracy and timeliness
• Reviews all Direct billing for accuracy, sends invoices, applies payments and completes monthly reconciliation
• Effective communication within the hotel departments, serving as the direct report and first point of contact for department leadership
• Assists in the review and completion of long and short term goals of the hotel
• Assists in the creation of suggestions for property improvements and capital expenditures
• Regularly inspects property for cleanliness and overall presentation of the hotel
• Participate in weekly management meetings, and monthly department meetings
• Continuous communication with home office
• Fill in for General Manager in their absence

• Assists in the following processes to department managers: recruiting, hiring, training and employee development
• Communicate and investigate any issues with regards to employee relations to General Manager; simultaneously communicating to home office and Human resources as needed
• Foster a culture of teamwork, service excellence, and accountability, providing ongoing coaching, support, and performance evaluations
• Oversees the Safety Program and assists with RTW program
• Review schedule and completes payroll to ensure compliance with state and federal labor laws

• Anticipate guest needs and seek out opportunities to enhance guest experiences through anticipatory service, recognition for special occasions, acknowledgement of repeat guest loyalty, and more. Ensure high levels of guest satisfaction through attentive service…