Guest Services Associate-Remote Lodge AB

Job Description

ARAMARK Remote Workplace Services is hiring a Guest Service Associate for a remote lodge near Fort McMurray, AB. The Guest Service Associate is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, acting as a point of reference for guests who need information, and resolving or escalating any guest concerns or issues. The role also includes oversight or delegation of responsibilities within the guest services operation, and the successful candidate will be cross‑trained in housekeeping and janitorial services, and may be assigned to support these functions as operational needs require.

While clerical duties remain the main focus, flexibility to assist in other departments is expected. Organization and good time‑management skills are a must.

• Comprehensive benefit packages are offered
• Transportation is provided from Edmonton, AB to site
• Rotations are 20 days on / 10 days off

Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

• Understand guests’ needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Have previous experience as a housekeeper and/or janitor for cross‑training purposes.
• Flexibility to assist in other departments is expected.
• Greet and provide customer service to guests while anticipating their needs.
• Fulfill special requests made by hotel guests and participate in the organization of special events.
• Arrange events, excursions, transportation, etc. upon request from hotel residents.
• Schedule and assign daily work assignments for the guest services team and oversee completion of tasks.
• Coordinate guest itineraries prior to the guest’s arrival for requests received via phone, fax, and e‑mail.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

• Previous guest services experience required.
• Supervisory experience in a related role preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrates organization skills, accuracy, and attention to detail.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. The role may also require uniforms and/or usage of Personal Protective equipment (PPE).

We believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other characteristics protected by applicable law.

Accommodations for job applicants with disabilities are available upon request.