Assistant Hotel Manager

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.

Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.

Assists Hotel Manager as directed.

Performs duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.

Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.

Present and available during all meal services, either front or back of house including secondary dining outlet.

Ensures Housekeeping Manager is keeping all staterooms and public spaces clean.

Assists with stateroom inspections.

Prepares for turnaround day process.

Oversees bar operations and manages wine/liquor inventory.

Displays leadership and maintains professional presence.

Visible and available to all guests and crew.

Holds officers and crew accountable to American Cruise Lines’ standards.

Complies with American Cruise Lines’ Operations Manual, service standards, and procedures.

Assesses the performance of the management team and provides immediate corrective feedback.

Anticipates the needs of guests and crew.

Responds quickly to guest requests and ensures follow through of service delivery.

Identifies problems, resolves immediately, and requests home office support as needed.

Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events.

Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline.

Assists ship officers in achieving weekly sales goals.

Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed.

Maintains sanitation and cleanliness standards of crew rooms.

Monitors shipboard business transactions, accounting, timecards, and home office reporting.

Completes daily ship inspection/walk through with Mate to generate daily work list and follows up to ensure tasks are completed.

Tracks all hotel maintenance items and ensures completion.

Creates consistent and positive crew experiences to improve employee retention.

Perform bartending duties as needed with other management personnel

Bachelor’s degree in hospitality management or Hotel & Restaurant Management is preferred.

Proficiency in Microsoft Office Suite applications.

Business degree may be considered with management and hospitality experience.

Military experience may be considered with management and hospitality experience.

Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.

Strong organizational skills and excellent verbal and written communication skills (English).

Available to travel and work a flexible schedule including long days for extended periods of time.

Proficiency in Microsoft Office.

US Coast Guard regulated pre-employment drug test.

Transportation Worker Identification Credential (TWIC).

Ability to perform the essential functions of the job with or without accommodation.

• Ability to motivate, train, and assess individual and team performance.
• Superior time management.
• Ability to manage and solve problems.
• Sense of urgency in all passenger, crew, and home office requests.
• Positive attitude and receptive to continuous performance feedback.
• Consistent, accountable, confident, assertive, and committed.

7 Days per week while onboard the ship.

6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off

This is a full-time, exempt position.

Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.

Abil…