Director of Operations - Belmont Park

Levy Sector
Salary: 110-115k
Other Forms of Compensation:
Bonus Eligible
Pay Grade: 16

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our everyday. An environment where you can be your authentic self.

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants;

iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

The Director of Operations is responsible for leading the on-site team and overseeing all aspects of the location’s performance, including delivering premium guest experience, maintaining the highest standards of safety and quality, and driving strong financial results. The ideal candidate is a polished, hospitality-first food and beverage leader with a background in fine dining or high‑end restaurant environments, experience opening and scaling restaurants, and a foundation in established hospitality training programs.

This role requires a proven coach who brings out the best in people, consistently drives operational excellence, and has hands‑on experience managing high‑volume catering and special events.

• Bachelor’s degree in hospitality, business, or related field
• 5+ leadership experience in premium or fine dining environments
• High level of computer literacy
• Experience working with VIP clientele and luxury service expectations
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

• Direct and oversee location operations; primarily premium services including clubs, suites, catering and VIP areas
• Ensure premium service standards and attention to detail at all touchpoints
• Implement training programs for service excellence and brand standards
• Oversee season planning process ensuring alignment with Levy and partner expectations/goals
• Develop and implement strategies to maximize premium revenue and guest satisfaction
• Collaborate with culinary leadership and partners to drive menu development and associated operational enhancements
• Communicate client’s needs through timely and detailed written and verbal communications to ensure internal understanding/compliance and external guest’s expectation of services
• Lead the continual development of the location’s food story and guest experience
• Monitor and evaluate guest feedback to drive continuous improvement
• Conduct event walks interacting with team members, guests, partners and VIPs
• Foster relationships with high-profile guests and stakeholders
• Proactively coach and motivate managers and team members to deliver their best
• Complete corrective action, where necessary, to hold team members accountable and improve future performance
• Conduct manager meetings to engage, inform and build alignment
• Respond to emails, phone calls and any associated administrative work corresponding with role responsibilities
• Oversee and ensure the highest standards of safety and sanitation in all activities across the location
• Represent Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors
• Build a strong partnership with location partners
• Work with regional and Home Office leadership to drive innovation and best practices at the location
• Deliver against our financial goals and budgets
• Plan budget and P&L management to support optimal financial achievement
• Other duties as assigned

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates…