Assistant Hotel Manager

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one‑of‑a‑kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.

The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests’ expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training.

The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.

The Assistant Hotel Manager reports to the Hotel Manager.

At American Cruise Lines, we are driven by our values—
Optimism, Commitment, Patriotism, and Merit
. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

• Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.
• Assist Hotel Manager as directed.
• Assist Dining Room Manager during all meal services.
• Perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.
• Prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
• Present and available during all meal services, either front or back of house including secondary dining outlet.
• Ensure Housekeeping Manager is keeping all staterooms and public spaces clean.
• Assist with stateroom inspections.
• Prepare for turnaround day process.
• Oversee bar operations and manage wine/liquor inventory.
• Display leadership and maintain professional presence.
• Be visible and available to all guests and crew.
• Hold officers and crew accountable to American Cruise Lines’ standards.
• Comply with American Cruise Lines’ Operations Manual, service standards, and procedures.
• Assess the performance of the management team and provide immediate corrective feedback.
• Anticipate the needs of guests and crew.
• Respond quickly to guest requests and ensure follow-through of service delivery.
• Identify problems, resolve immediately, and request home office support as needed.
• Assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
• Oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
• Assist ship officers in achieving weekly sales goals.
• Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
• Maintain sanitation and cleanliness standards of crew rooms.
• Monitor shipboard business transactions, accounting, timecards, and home office reporting.
• Complete daily ship inspection/walk through with Mate to generate daily work list and follow up to ensure tasks are completed.
• Track all hotel maintenance items and ensure completion.
• Create consistent and positive crew experiences to improve employee retention.
• Perform bartending duties as needed with other management personnel.

• Bachelor’s degree in hospitality management or Hotel & Restaurant Management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Business degree may be considered with management and hospitality experience.
• Military experience may be considered with management and hospitality experience.
• Minimum 3…