Catering Operations Manager

Overview

Bon Appetit — Salary: $70,000 - $80,000 / year. Our Passion is Food! At Bon Appetit Management Company we are committed to great food and outstanding service. We operate in contract food service and encourage creativity, initiative, and growth for our staff. We offer exciting opportunities as our rapid growth and breadth of accounts create room to shine.

Job Summary: Join Bon Appétit Management Company—dedicated to Achieving Leadership in the Food service Industry—as a Catering Operations Manager. This role requires an operationally savvy professional with an Ownership Mentality who takes initiative, solves problems independently, and coordinates successful on- and off-premise events. You will manage the entire event lifecycle, from sales and vendor negotiation to staff supervision and financial reporting.

• Operations & Logistics:
  Orchestrate the execution of events including delivery, set-up, and clean-up. Manage vendor contracts, rental equipment, and vehicle inventory. Adapt to last-minute orders and changing demands efficiently.
• Team Leadership:
  Recruit, hire, train, and schedule the catering team. Manage payroll and provide ongoing feedback to ensure staff adhere to uniform and service standards.
• Financial Management:
  Maintain accurate records including P&L, labor, and sales forecasting. Manage Accounts Receivable (invoices current under 30 days) and produce weekly variance reports.
• Culinary
  
  Collaboration:
  
  Consult with clients and Chefs to plan menus that meet budget, sustainability commitments, and quality standards regarding portioning and presentation.
• Sales & Client Relations:
  Act as the primary liaison for clients, managing Open Houses and seasonal tastings to drive revenue. Resolve customer concerns within 24 hours.
• Safety & Compliance:
  Enforce HACCP standards, temperature recording, and safety training. Ensure all staff utilize required Personal Protective Equipment (PPE).

• Experience:
  
  3–5 years of hospitality management experience preferred (minimum 2 years required), specifically in off-premise catering and budgeting.
• Competencies:
  
  Adaptable and fast learner; comfortable in high-volume environments. Strong communication and ability to collaborate with diverse clients, vendors, and senior management.
• Technical
  
  Skills:
  
  Proficient in web-based ordering systems, word processing, and spreadsheets.
• Clearance:
  Must obtain and maintain property access requirements (rigorous site background/fingerprint process).
• Language:
  Bilingual is preferred but not required.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or remote work, see related paid time off benefits information.

Equal Opportunity: Compass Group is an equal opportunity employer. We are committed to fair treatment based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Notes: Qualified candidates must be able to perform essential functions with or without reasonable accommodation. This job post is not necessarily exhaustive of all responsibilities, skills, tasks, or requirements. The Company reserves the right to modify essential functions as needed. We will consider qualified applicants including those with a criminal history, in compliance with applicable laws and ordinances.

Applications are accepted on an ongoing basis. Bon Appetit maintains a drug-free workplace.