Reservations Manager

This is a remote position.

Reservations Manager – Luxury Safari Lodge | Remote

Kendrick Recruitment is seeking an organised and service-oriented Reservations Manager for a luxury safari lodge. This role is ideal for a hospitality professional with experience in reservations management and a passion for delivering seamless, personalised guest experiences in a remote, high-end safari environment.

Salary:
Negotiable (DOE)

Accommodation:
Live-in

Key Responsibilities:

Reservations & Guest Journey:

• Manage and supervise daily reservation operations across all camps

• Handle bookings efficiently and personally, from inquiry to confirmation and pre-arrival

• Maintain detailed knowledge of lodge offerings and guest experiences to personalise communication

• Coordinate with field-based teams to ensure readiness for guest arrivals and special requests

Trade Relations & Sales Support:

• Build and maintain strong relationships with travel trade partners, agents, and tour operators

• Provide training, support, and up-to-date information on availability and promotions

Revenue & Performance Management:

• Monitor occupancy trends, booking pace, and yield to support revenue optimisation

• Generate reports to assist with forecasting, budgeting, and performance reviews

System & Process Management:

• Oversee accurate data entry, payment tracking, and booking integrity in the reservations system

• Ensure standard operating procedures are followed and continuously improved

• Coordinate with finance and hospitality teams for smooth pre-arrival processes

Team Leadership:

• Lead and support reservations team members

• Provide ongoing training, mentorship, and performance feedback

• Foster a culture of excellence, empathy, and service within the team

Requirements:

• Minimum 3–5 years’ experience in reservations or front office within luxury hospitality or safari lodges

• In-depth knowledge of Southern African travel, safari logistics, and luxury guest expectations

• Strong leadership, team management, and mentoring abilities

• Proficient in reservation systems (e.g., Res Request, Panstrat, Nights Bridge)

• Excellent written and verbal communication skills; additional languages advantageous

• Strong organisational skills, attention to detail, and ability to work under pressure

• Passion for luxury travel, wildlife, and conservation

Personal Attributes:

• Integrity, professionalism, and a strong service orientation

• Strategic thinker with a hands-on operational approach

• Ability to thrive in a dynamic, high-performance environment

This position is suited to a proactive and dedicated individual committed to delivering exceptional luxury safari experiences while leading a high-performing reservations team.

Candidates who are keen to apply are invited to submit their CV for consideration.