Banquet Manager

Description

The Banquet Manager is responsible for leading the successful execution of all banquet and event operations within the hotel. The role ensures exceptional guest experiences through detailed planning, team leadership, and operational excellence. The Banquet Manager partners closely with Sales, Culinary, and Hotel Leadership to deliver seamless events while driving revenue, controlling costs, and maintaining high service standards. Success in this role is measured by guest satisfaction, team performance, and the efficient execution of all banquet functions.

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• One year of event catering and/or event management experience and/or previous hotel operations experience preferred. planning experience
• Two years’ experience in the service industry
• High School Diploma or equivalent
• Associates or Bachelors degree preferred

• Must be able to perform major life activities:
  Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear.
• Must be able to speak and read English, the ability to communicate in another language may be helpful

• Identifying opportunities to achieve financial performance goals.
• Budget limitations and cost controls.
• Food and Beverage costs and how to figure.
• Configurations and set ups for function space.
• Knowledge of the competitive market and the property’s strengths and opportunities relative4 to competing hotels.
• Area shopping, dining, entertainment, and travel directions to assist guest inquiries.
• Daily hotel operations check daily events, bulletin boards and are up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

• Offer aggressive yet competitive Rate Agreements to local companies and leads that have extended stay business or multiple room business under the direction and approval of the General Manager.
• Passionately sell hotel guest room and meeting room through direct client contact to achieve (preferably exceed) revenue, ADR, Occupancy and Rev Par goals.
• Establish a client base of primary and secondary market segments for extended stay business. Incorporate strategically in Sales Action Plans, on an “as need” basis and when agree upon by GM’s and DOS.
• Develop Top Accounts in competitor’s hotel to become “target accounts” for our hotel(s).
• Target, saturate, penetrate specific companies to reach true decision makers in position to refer to our hotel(s) while seeking new business and/or working an existing account.
• Computer literate.
• Maintain organization of supplies and order as necessary.

• Sell effectively, Negotiate when necessary.
• Multi task, remain associate and guest service centric.
• Effectively communicate with guests, department heads, associates and home office support staff.
• Solve guest issues with professionalism maintain hospitable attitude.
• Market and promote to increase exposure and sales.

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.

• Outlet Manager
• Director of Food & Beverage
• Catering Sales Manager