Director, Food & Beverage Operations

Position Summary

The Director of Food & Beverage Operations is responsible for providing overall strategic leadership and direction in the delivery of world-class food, beverage, catering, and private event experiences that surpass guest expectations and promote the highest levels of quality, service, and presentation for our tenants.

This position serves as a member of the Old Parkland Leadership Team and maintains a key focus on the overall campus experience, while providing hands-on leadership across the Food & Beverage portfolio. Responsibilities include partnering with Operations Management agencies; continuously promoting a hospitality-driven culture; leading ownership initiatives; developing policies and procedures; establishing and implementing financial management tools (KPIs); building operational systems;

collaborating with agencies of record to develop elevated, value-driven, and cost-effective menus for each venue; and leading and developing diverse operational teams.

Primary Responsibilities

Hospitality Management

* Serves as the champion and strategic leader for all Food & Beverage operations

* Oversees hospitality tactical initiatives, partnering closely with Director of Events and Marketing to support Old Parkland objectives

* Reviews and analyzes financial performance through daily, weekly, and monthly reporting with concept leadership and senior management

* Partners with Marketing to evaluate guest feedback and purchasing trends to continuously enhance the guest experience and operations

* Drives execution of key hospitality initiatives, including service standards, training, atmosphere, product education, and leadership development

* Develops and implements business plans to support training, product integration, and continuous improvement

* Maintains strong, professional partnerships with vendors and service providers, collaborating with agency leadership on contract review, negotiation, and approval of new vendor relationships

* Ensures operational compliance with state, federal, and local health regulations, TABC requirements, and company policies

* Promotes a safe working environment by adhering to company procedures and all applicable state and federal guidelines

Operations

* Partners with the culinary team on menu analysis, development, and product sourcing

* Provides strategic leadership over menu execution, cost analysis, supply chain considerations, and overall culinary performance to meet P&L goals

* Leads concept development and oversees site selection and implementation of new Food & Beverage locations

* Manages hospitality development and operational change initiatives across all project phases, from planning and design through execution and delivery

* Drives technology initiatives and innovative solutions to improve efficiency, enhance the guest experience, and streamline operations

* Oversees capital improvement projects across existing hospitality facilities

Leadership & Strategy

* Provides strategic leadership across the Hospitality division, developing talent, enabling innovation, and aligning teams to organizational goals

* Partners with the Agency managing Food & Beverage Operations, Events & Marketing, and Culinary teams to deliver leadership oversight and performance feedback

* Leads a people‑focused hospitality culture that engages team members and reinforces service excellence

* Develops, manages, and supports divisional operational systems and programs, including compensation structures, incentive plans, audits, and financial analysis

* Oversees financial planning and decision support, including cost‑benefit analyses for Food & Beverage operations and management of the divisional Capital Plan

* Ensures effective communication, coordination, and support between Home Office departments and the Hospitality division

* Researches industry trends and market standards to drive continuous improvement, operational efficiency, and revenue growth

* Collaborates with Marketing to align hospitality leadership efforts with established brand and marketing objectives

* Represents the company internally and externally through senior leadership meetings and participation in…