General Manager

Location: The Modern, 9 W 53rd St, New York, NY 10019, USA

The Modern is a Michelin-starred contemporary American restaurant at the Museum of Modern Art. The restaurant features refined, unexpectedly playful dishes that highlight exceptional ingredients and seasonality in two distinct culinary experiences: a bold tasting or prix fixe menu in the dining room and an à la carte menu in the lively Bar Room. An extensive selection of wines showcases exceptional diversity and value in both classic and emerging regions.

The Modern holds two Michelin stars, a Three Star review in the New York Times, four James Beard Awards, and the Grand Award from Wine Spectator and is part of Danny Meyer’s Union Square Hospitality Group.

The General Manager is responsible for driving operational excellence and ensuring a superior guest experience through excellent hospitality and service. The General Manager partners with the Director of Operations and Executive Chef to set, meet, and exceed the goals of the business by ensuring alignment with the mission and goals of the business and the vision and core values of Union Square Hospitality Group.

The General Manager must possess strong leadership skills, a friendly yet competitive spirit, and a passion for hospitality, building high-performing teams, and delivering hospitality to all stakeholders.

• Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
• Lead the management team and team members in delivering consistent, memorable moments of hospitality for our guests
• Collaborate with management team to keep a continuous pulse on all guest feedback channels, seeking opportunities to improve the guest experience and strengthen a devoted base of regulars
• Consistently offers positive and constructive feedback to drive a high-performing team dedicated to hospitality, excellence, and achievement of business goals
• Fosters a close partnership with the Executive Chef and kitchen management team, ensuring alignment on business goals and initiatives
• Provides coaching and guidance to all team members, ensuring that pathways for growth and development are attainable for all
• Consistently looks for internal and external opportunities to build our growing team in alignment with our goals of diversity, inclusion, and belonging
• Balance day-to-day operational and administrative responsibilities with excellence, using sound judgement to make decisions that are best for both the short term and long-term health of the business
• Builds an infrastructure and foundation for operational excellence through clarity of roles, goals, and resources, ensuring that all systems and processes are efficient and accessible
• Act as a partner to Home Office departments, leveraging subject matter expertise to ensure alignment and support roll outs, training, and communication of company-wide initiatives
• Builds trusting relationships with other USHG Leaders to foster communication, collaboration, support, and sharing of best practices for well-informed decision making

• 5+ years of leadership experience in restaurants and hospitality
• Bachelor’s degree preferred, but not required
• Proficient knowledge of systems and processes in restaurant management
• Strong business and financial acumen
• English fluency and Spanish knowledge preferred

• Competitive pay and bonus potential:
  Annual compensation of $130,000 - $140,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
• Comprehensive health coverage:
  Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge:
  Generous paid time off and paid parental leave to support life outside of work
• Investing in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind:
  Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
• Support in times of need:
  Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected…