AI Driven Hospitality Lead Fully Remote

Our client is seeking an ambitious, commercially driven and AI-curious leader to take full ownership of our growing luxury hospitality portfolio.

Responsibilities

Operational Excellence (Luxury Standard)

• Oversee day-to-day operations across UK, South Africa and France
• Ensure five-star service standards remain uncompromised
• Implement scalable systems and SOPs across properties
• Maintain impeccable presentation and service culture

AI-First Operations & Systems (Future-Focused)

• Implement AI tools to streamline operations, guest communication and internal workflows
• Use automation to improve efficiency across housekeeping, bookings and reporting
• Leverage AI-driven analytics to inform pricing and occupancy strategy
• Explore predictive guest insights to personalise experiences
• Continuously evaluate emerging hospitality technologies
• Build a tech-enabled operational backbone that enhances service quality
• This person should be excited by questions like:
• How can AI anticipate guest preferences?
• How can automation free up staff to focus on high-touch service?
• How do we use data to outperform competitors?

Brand, Marketing & Growth

• Develop and execute a clear commercial growth strategy
• Use AI-driven marketing tools to optimise targeting and performance
• Build strategic partnerships with luxury travel advisors, concierge networks, event planners and premium brands
• Identify collaboration opportunities across markets
• Analyse competitor and booking data to refine positioning
• Drive occupancy and revenue through intelligent campaign design

Commercial & Revenue Performance

• Own occupancy, ADR and yield performance
• Implement AI-assisted pricing and revenue management tools
• Develop experiential packages to increase yield
• Identify new revenue streams and strategic expansion opportunities

Guest Experience Leadership

• Design signature, differentiated guest journeys
• Blend high-touch hospitality with intelligent digital touchpoints
• Monitor guest feedback and sentiment analytics
• Turn exceptional experiences into repeat bookings and referrals

Required Skills

• Holds a Degree in Tourism, Hospitality Management or related field
• Has 3–7 years’ experience in a five-star or luxury environment
• Is highly tech-savvy and naturally AI-curious
• Has exposure to automation tools, CRM systems, or AI-driven platforms
• Thinks entrepreneurially about growth and scalability
• Is commercially sharp and data-literate
• Understands both guest psychology and digital optimisation
• Is comfortable experimenting with new technology
• Has strong networking and partnership-building ability
• Thrives in a fast-moving, performance-driven environment

Bonus Points For

• Experience implementing AI tools in hospitality or tourism
• Revenue management software exposure
• Experience working across multiple countries or markets
• Strong understanding of digital marketing platforms
• Comfortable using AI for reporting, analysis and workflow design

Who Will Thrive Here

• A digitally native hospitality leader
• Someone ambitious and growth-obsessed
• A natural relationship builder
• A systems thinker
• Calm under pressure
• Excited about shaping the future of luxury hospitality