Housekeeping Supervisor

Lodge Works is actively hiring for a Housekeeping Supervisor

Lodge Works is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We’re thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At Lodge Works, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.).

Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

The Housekeeping Supervisor supports the housekeeping and laundry departments and manages all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring the highest level of cleanliness and guest satisfaction.

They are responsible for supporting the training function of all new hired room attendants and provides on-going re‑training of established room attendants. They are responsible for the general support of the Room Attendants by collecting linens, garbage, performing routine general cleaning projects, delivering items to guest rooms.

• Approach all encounters with guests and employees in a friendly, service‑oriented manner.
• Maintain regular attendance in compliance with Lodge Works standards as required by scheduling, which varies according to hotel needs.
• Comply with Lodge Works’ standards and regulations to encourage safe and efficient hotel operations.
• Supervise the housekeeping staff, providing open communication, training, coaching, counseling and performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of house; ensure compliance with health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Train, schedule, coach and support associates, ensuring that they perform in accordance with hotel standards and consistent with Lodge Works’ core values.
• Inspect, monitor and maintain level of cleanliness in all assigned guest rooms; report all unsatisfactory conditions to the room attendant and take full responsibility to ensure that it is rectified in a timely manner.
• Support the hotel’s leadership team in managing labor costs within budget standards and staffing guidelines.
• Manage supply inventory and monitor storage procedures and policies throughout the property; ensure safe chemical handling and proper chemical usage procedures.
• Develop work schedules and coordinate staff work assignments in conjunction with manager.
• Monitor out‑of‑order, out‑of‑service, discrepant and show rooms.
• Monitor and act on special requests as needed (e.g., VIPs, special need rooms).
• Conduct or monitor daily stand‑up meetings with staff to assign daily assignments.
• Ensure consistency with departmental opening and closing procedures.
• Inspect all VIP rooms prior to arrival.
• Conduct regular tours of work areas, reviewing housekeeping productivity in completion of assignments; perform or assist with cleaning duties as necessary.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Follow facility safety and security guidelines; participate in property safety committee and serve as an emergency responder for the location.
• Assist in any other task and duties as requested by management.
• Maintains departmental key control.

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• A long‑term thinker.
• Customer‑focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to…