Food and Beverage Director Metcalfe Hotel

Food and Beverage Director Metcalfe Hotel Job Description

Posted Thursday, May 28, 2026 at 4:00 AM

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Our establishments include Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

Reporting directly to the Hotel General Manager, with a dotted line to the Home Office Director of Food & Beverage Operations, the Director of Food & Beverage is responsible for the overall operational and financial success of all F&B operations at the Metcalfe Hotel. This includes ensuring a seamless and memorable guest experience across restaurant and banquet operations. The Director will oversee two distinct food and beverage outlets, including the successful launch and opening of a new outlet scheduled for the summer.

The Director will also cultivate a strong service culture by inspiring and empowering their teams, prioritizing the employee experience, and upholding the highest standards of hospitality and excellence.

• Responsible for managing the F&B operations including the restaurant, bar, room service and in-house event catering.
• Responsible for achieving the highest level of guest satisfaction, eliciting guest feedback and resolving complaints with empathy and grace.
• Lead, motivate, hire, coach, develop and mentor employees of the department; strive to achieve the highest level of employee satisfaction.
• Prepare weekly staffing schedules in collaboration with the Executive Chef based on hotel and restaurant operations, while managing labor costs.
• Establish and maintain departmental budgets and forecasts to achieve desired profitability.
• Responsible for meeting industry standard success indicators.
• Work with the Marketing team to develop and implement business strategies including promotions and menu development.
• Oversee the planning, execution, and service delivery of banquet events, meetings, conferences, and group functions, ensuring operational excellence and guest satisfaction.
• Collaborate with Sales and Events teams to ensure seamless coordination and successful execution of all banquet functions.
• Drive restaurant revenue and ensure financial performance aligns with business goals. Financial awareness is an asset.
• Prepare and present monthly period-end performance reports to ownership, highlighting key metrics and opportunities for growth.
• Oversee and control labor costs, as well as liquor, wine, and beer costs, ensuring optimal profitability while maintaining quality standards.
• Ensure all company policies are followed with regards to financial transactions including payroll and inventory.
• Work with the Human Resources on recruitment, employee relations and performance management when required.
• Work closely with the other departments of the hotel.
• Follow Company policies and procedures.

• At least 5 years of leadership experience in restaurants, banquets and F&B operations.
• Prior experience in Hotel F&B operation, an asset.
• Proven ability to manage and execute large-scale events and banquet operations.
• Strong financial acumen and knowledge in labor and food cost management.
• Ability to motivate and inspire a team through leading by example.
• Strong leadership and training skills.
• Strong ability to multi-task and work in a fast-paced environment.
• Ability to work within a team environment but also under minimal supervision.
• Detail oriented with strong organizational skills.
• Strong literacy skills both verbal and written.
• Able to work evenings, weekends and holidays.
• Bilingualism, an asset

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• Performance Bonus
• Employee parking
• Complimentary meal program in our restaurants
• Dry cleaning
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth