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Job Description & How to Apply Below
Job Title:
Villa Portfolio & Rentals Manager (Italy team)
Start Date:
September
Employer:
N2S Italia Ltd
Type of
Contract:
Full-Time
Base Salary per Annum:
to be discussed, depending on experience
Bonus:
up to 20% of the Gross Salary
Annual Leave Entitlement:
20 Working Days (Plus Bank Holidays)
Probation Period:
3 months
Working place:
working from home / remote
Working days:
Monday to Friday
In high season (June to September) it might be required occasionally to assist with urgent matters on weekends
TASKS:
Product:
Constant research of new private properties and villas to be added to our N2S Villas portfolio.
Understanding and developing the N2S vision, taste and philosophy in the selection of new properties.
Site visits for quality check and bounding with villa owners and/or villa managers.
Designing and researching experiences tailored around each villa, in the surrounding destination and at the property.
Admin:
Working along the Admin & Product team to constant update of all villas in our portfolio. Reviewing yearly images, details, rates, and inclusions…
Liaise with the IT dep to upload new villas online.
Making sure we have from each villa the crucial details needed for quotations and travel/booking documentations.
Clean and improve database.
Uploading all villa bookings on company's softwared Tour Writer, Travel Key & AXUS.
Sales / Customer Care:
Villa Rental Requests: managing all Villa rental requests starting from receiving enquires from our travel agent partners, suggesting the most suitable properties, and engaging with clients to gather essential pre-arrival information, ensuring a seamless and luxurious villa experience.
Designing itineraries: creating detailed itineraries including experiences, transportations, private celebrations, and additional services for the duration of the villa stay.
Facilitating Communication: liaise with villa manager and/or owner providing clients details, dietary preferences, eventual chef services etc. organizing a smooth check-in and top-notch stay.
Ensuring all requests/follow-ups are sent on time
Ensuring high level of service to B2B agents partners
Ensuring Client Satisfaction: staying in constant contact with clients throughout their stay, welcoming them, and supplying crucial daily updates to VIP clients regarding their villa experience.
Enhancing the
Experience:
going the extra mile by providing special touches such as welcome cards, birthday surprises, and additional amenities to enhance the overall experience.
Others:
Support the CEO, COO and CFO in daily tasks if required.
REQUIRED:
Minimum 2 years experience in short term real estate or luxury travel industry
Professional English speaking and writing
The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with good taste.
Great communication skills
London, Italy or New York based: in London full-time employment contract, in Italy or New York as full-time freelancer (due to the current law).
Please send your cover letter and CV to copying-in
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