Remote Hotel Coordinator

Remote Hotel Coordinator

Primary

Purpose:

To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners, ensuring every placement is handled with care, accuracy, and efficiency.

• Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process.
• Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations, balancing family preferences with carrier guidelines.
• Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received.
• Communicate confirmations to insured families with professionalism and empathy, including hotel details and check‑in instructions.
• Coordinate check‑ins, check‑outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.
• Maintain detailed documentation in internal systems, including hotel confirmations, receipts, hotel service agreements, and other relevant documents.
• Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations.
• Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage.

• Perform other duties as assigned.
• Support the organization’s quality program(s).

• Bachelor’s degree or equivalent from an accredited college or university preferred.
• Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent professional phone voice.
• Strong communication, grammar, and interpersonal skills.
• Strong data entry skills with high attention to detail.
• Ability to work independently, show initiative, and perform well under pressure.
• Strong organizational skills and ability to multitask.
• Ability to work effectively in a remote team environment.

When applicable and appropriate, consideration will be given to reasonable accommodations. Credit security clearance, confirmed via a background credit check, is required for this position.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.