Front Office Supervisor

JOBTITLE – Front Office Supervisor – Tŷ Hotel Magor

DEPARTMENT – Front Office

RATE OF PAY – £12.98 per hour

CONTRACT TYPE – Full Time

Ready to Lead the Welcome at Tŷ Hotel Magor? If you live and breathe great hospitality and love being at the heart of the action, we want you! Tŷ Hotel Magor is looking for an energetic, hands‑on Front Office Supervisor to help shape unforgettable guest experiences from check‑in to check‑out.

At Tŷ Hotel Magor, we pride ourselves on warm Welsh hospitality – and we’re searching for someone who can bring that to life every day. You’ll be perfect for this role if you are:

• A confident leader with a natural people‑first approach
• Calm, organised, and able to thrive under pressure
• Someone with strong operational experience in the Rooms Division
• Passionate about delivering amazing service in a fast‑paced environment
• A team motivator who loves coaching and inspiring others
• Experience with Opera PMS is a bonus, but not essential – we’ll happily train you!

As Front of House Supervisor, you’ll be a key ambassador for Tŷ Hotel Magor. Your mission will be to:

• Lead the Front of House team during your shift
• Deliver outstanding guest service from arrival to departure
• Ensure all front office standards are followed and upheld
• Support ongoing training to keep the team confident and skilled
• Create a warm, welcoming environment where guests feel right at home

Join The Celtic Collection family and enjoy a fantastic range of benefits, including:

• Free on‑site parking
• Lifestyle, travel and retail discounts for you and your family
• Exceptional career development opportunities
• Access to industry‑leading training pathways
• Being part of a supportive, friendly team who want you to succeed

We reserve the right to close this vacancy yearly if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible. In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.