Guest Service Supervisor

Guest Service Supervisor

Tru by Hilton Lehi is seeking a motivated and guest-focused Guest Service Supervisor to lead front desk operations and help deliver an exceptional hospitality experience. This position is ideal for someone who enjoys working with people, leading by example, and supporting the day-to-day success of a busy hotel.

As a key member of the leadership team, you will assist the General Manager with operational and administrative responsibilities, support front desk team members, and ensure guests receive outstanding service throughout their stay.

At Tru by Hilton Lehi, we believe our team members are our greatest asset. We foster a positive, supportive work environment where employees are recognized for their contributions and provided opportunities for growth and development.

The Guest Service Supervisor is responsible for overseeing front desk operations, maintaining exceptional guest service standards, supporting team development, and assisting with hotel administration. This role requires flexibility, strong leadership skills, and a hands-on approach to ensuring operational excellence. Weekend availability is required, and candidates must be willing to provide front desk coverage as needed for call-outs, staffing shortages, and business demands.

Supervise and support front desk operations to ensure outstanding guest service

Lead by example and provide exceptional service to guests throughout their stay

Provide front desk shift coverage as needed, including call-outs and staffing shortages

Maintain a flexible work schedule; weekends and holidays are required

Create and manage front desk schedules to ensure proper staffing levels

Assist with recruiting, training, coaching, and supporting front desk team members

Monitor guest satisfaction scores and implement strategies to enhance the guest experience

Resolve guest concerns promptly and professionally

Compile and submit month-end reports to the home office

Assist the General Manager with administrative and operational tasks

Order, stock, and maintain market inventory in accordance with brand standards

Ensure compliance with Hilton brand standards, company policies, and operational procedures

Maintain accurate records, reports, and hotel documentation

Support overall hotel operations and contribute to a positive team culture

Previous hotel front desk or hospitality experience required

Prior supervisory or leadership experience preferred

Strong customer service and conflict-resolution skills

Excellent communication and interpersonal abilities

Strong computer proficiency and administrative skills

Ability to multitask and prioritize responsibilities in a fast-paced environment

Strong organizational and problem-solving skills

Reliable, professional, and team-oriented attitude

Flexible availability, including weekends and holidays

This is an excellent opportunity for a hospitality professional looking to grow their leadership experience while making a direct impact on guest satisfaction and hotel performance. You'll play a critical role in supporting both guests and team members while helping drive the success of the hotel.

Apply today and join the Tru by Hilton Lehi team!